Remote Commercial Casualty Claims Supervisor (Complex)

CSAA Insurance Group; Guin (AL); Remoto; USD 111.000 - 123.000; Tempo pieno

Descrizione del lavoro

Mobilitas, created by CSAA Insurance Group, seeks a Commercial Casualty Supervisor for Complex Claims to oversee remote processing of auto and commercial injury claims across multiple states. The role includes supervision, coverage decisions, and liaison activities with partner clubs and brokers.

The position emphasizes leadership across operations, performance management, and adherence to DOI regulations while maintaining strong client relationships and ensuring efficient claims handling.

Competenze

• 5+ years of experience in progressively responsible professional and/or supervisory position within a claims environment.
• 7+ years of complex claims experience.
• Must hold an Adjuster licensed for all applicable states or obtain license within 90 days of hiring.

Mansioni

• Oversees investigation, evaluation, negotiation, and resolution of claims with attention to workflow and standards.
• Provides technical guidance to adjusters on coverage, liability, and settlement decisions for complex matters.
• Manages daily operations across multiple shifts, including staffing and coverage up to seven days per week.
• Sets and monitors performance goals and service standards aligned with business strategies.
• Monitors claims quality and customer service via file reviews and feedback for improvements.
• Ensures compliance with policies, procedures, and DOI regulations; implements changes as needed.
• Participates in Committee Review Processes to support claims decisions and efficient operations.
• Drives improvements to processes and resource utilization to enhance efficiency and results.
• Supports staffing, budgeting, and resource oversight; collaborates with cross-functional teams and brokers.

Conoscenze

Leadership

Supervisory experience

Casualty claims knowledge

Liaison with brokers

Remote management

Formazione

Adjuster license (US)

Descrizione del lavoro

Mobilitas, created by CSAA Insurance Group, seeks a Commercial Casualty Supervisor for Complex Claims to oversee remote processing of auto and commercial injury claims across multiple states. The role includes supervision, coverage decisions, and liaison activities with partner clubs and brokers.

The position emphasizes leadership across operations, performance management, and adherence to DOI regulations while maintaining strong client relationships and ensuring efficient claims handling.