Remote Commercial Casualty Claims Supervisor - Complex

CSAA; Delaware; Remote; USD 111,000 - 148,000; Full time

Job summary

Mobilitas, created by CSAA Insurance Group, operates remotely across the United States and specializes in mobility-related risk solutions. We seek a Commercial Casualty Supervisor for complex auto and commercial injury claims, overseeing multi-state virtual teams and providing coverage decisions and settlement guidance.

The role demands 5+ years in supervisory claims, 7+ years in complex casualty claims, and an active adjuster license (or 90-day plan).

Qualifications

• 5+ years in progressively responsible supervisory claims role.
• 7+ years in complex casualty claims.
• Active adjuster license in applicable states or obtain within 90 days.

Responsibilities

• Oversees investigation, evaluation, negotiation, and resolution of claims with clear workflow.
• Provides technical guidance to adjusters on coverage, liability, and settlements.
• Directs daily operations across multiple shifts and remote teams.
• Establishes performance goals and service standards aligned with strategy.
• Monitors claims quality and customer service; implements improvements.
• Ensures compliance with policies, procedures and DOI regulations.

Skills

Supervisory claims experience

Leadership

Remote work capability

Education

Bachelor's degree in related field

Job description

Mobilitas, created by CSAA Insurance Group, operates remotely across the United States and specializes in mobility-related risk solutions. We seek a Commercial Casualty Supervisor for complex auto and commercial injury claims, overseeing multi-state virtual teams and providing coverage decisions and settlement guidance.

The role demands 5+ years in supervisory claims, 7+ years in complex casualty claims, and an active adjuster license (or 90-day plan).