Remote Commercial Casualty Claims Supervisor (Complex)

CSAA Insurance Group; Arkansas City (KS); Remoto; USD 111.000 - 123.000; Tempo integral

Resumo da vaga

Mobilitas, created by CSAA Insurance Group, is hiring a Commercial Casualty Supervisor, Complex Claims – Remote. You will supervise complex auto and commercial injury claims across multiple states, provide coverage decisions, and guide settlements within authority.

This role involves leading operations, QA, and cross-functional collaboration with brokers and partners. Ideal candidates have 7+ years in complex claims, strong casualty expertise, and an Adjuster license or plan to obtain within 90

Qualificações

• 5+ years of experience in progressively responsible professional and/or supervisory position within a claims environment.
• 7+ years of complex claims experience.
• Demonstrated technical expertise in handling casualty claims of varying complexity relevant to the adjuster roles supervised.
• High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features.
• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.

Responsabilidades

• Oversees claim investigations and resolution, making coverage determinations on matters ranging from simple to complex.
• Ensures compliance with Commercial Auto claims procedures, company policies, and Department of Insurance (DOI) regulations across multiple states.
• Oversees the timely investigation and resolution of DOI, company, and customer complaints.
• Directs daily business unit operations, including workflow distribution, phone queue management, staffing, and coverage across multiple shifts, including up to seven days per week.
• Establishes and monitors employee performance goals, departmental objectives, and service standards to support business strategies and operational effectiveness.
• Participates in specialty Committee Review Processes and facilitates meetings to support claims decisions and efficient departmental operations.
• Recommends improvements to operational plans, processes, and resource utilization to enhance efficiency and service quality.

Conhecimentos

5+ years experience in claims

7+ years complex claims experience

Casualty claims expertise

Virtual environment experience

Adjuster licensed (states) or 90 days

Formação

HS/GED or 3-year virtual customer service

Descrição da vaga

Mobilitas, created by CSAA Insurance Group, is hiring a Commercial Casualty Supervisor, Complex Claims – Remote. You will supervise complex auto and commercial injury claims across multiple states, provide coverage decisions, and guide settlements within authority.

This role involves leading operations, QA, and cross-functional collaboration with brokers and partners. Ideal candidates have 7+ years in complex claims, strong casualty expertise, and an Adjuster license or plan to obtain within 90