Remote Commercial Casualty Claims Leader, Complex

CSAA; Texas; Remote; USD 111,000 - 148,000; Full time

Job summary

Mobilitas, created by CSAA Insurance Group, is seeking a Commercial Casualty Supervisor, Complex Claims for a remote US-based role. You will supervise complex auto and commercial injury claims across multiple states, provide coverage decisions, and guide settlement authority above representatives' limits.

Ideal candidates have extensive complex claims and supervisory experience, with an Adjuster license or plan to obtain within 90 days.

Qualifications

• 5+ years of experience in progressively responsible professional and/or supervisory position within a claims environment.
• 7+ years of complex claims experience.
• Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.

Responsibilities

• Oversees the investigation, evaluation, negotiation, and resolution of claims, ensuring effective workflow management and adherence to departmental standards.
• Provides technical guidance to adjusters, reviewing claims for coverage, liability, settlement authority, and appropriate resolution of complex issues.
• Directs daily business unit operations, including workflow distribution, phone queue management, staffing, and coverage across multiple shifts, including operations of up to seven days per week.
• Establishes and monitors employee performance goals, departmental objectives, and service standards to support business strategies and operational effectiveness.
• Collaborates with cross-functional teams on business initiatives and serves as a claims liaison for commercial customers and brokers, building and maintaining strong business relationships.

Skills

Senior claims supervision

Casualty claims experience

Education

Bachelor's degree in related field

Job description

Mobilitas, created by CSAA Insurance Group, is seeking a Commercial Casualty Supervisor, Complex Claims for a remote US-based role. You will supervise complex auto and commercial injury claims across multiple states, provide coverage decisions, and guide settlement authority above representatives' limits.

Ideal candidates have extensive complex claims and supervisory experience, with an Adjuster license or plan to obtain within 90 days.