Remote Commercial Casualty Claims Leader, Complex

CSAA; Kansas; Remote; USD 111,000 - 148,000; Full time

Benefits offered by this job

Remote work anywhere in the United St​

Annual bonus eligibility

401(k) retirement plan

Flexible workplace

Job summary

Mobilitas, created by CSAA Insurance Group, is hiring a Commercial Casualty Supervisor, Complex Claims - Remote. You will supervise complex auto and commercial injury claims across multiple states, evaluate coverage questions, and provide guidance with settlement authority above typical thresholds.

This role requires strong leadership and cross-functional collaboration. You will manage operations and performance, ensuring regulatory compliance and high service standards, while guiding adjusters

Qualifications

• 5+ years of experience in progressively responsible professional and/or supervisory position within a claims environment.
• 7+ years of complex claims experience.
• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.
• Bachelor's degree in a related field.

Responsibilities

• Oversees the investigation, evaluation, negotiation, and resolution of claims, ensuring effective workflow management and adherence to departmental standards.
• Provides technical guidance to adjusters, reviewing claims for coverage, liability, settlement authority, and appropriate resolution of complex issues.
• Directs daily business unit operations, including workflow distribution, phone queue management, staffing, and coverage across multiple shifts, including operations of up to seven days per week.
• Establishes and monitors employee performance goals, departmental objectives, and service standards to support business strategies and operational effectiveness.
• Monitor claims quality and customer service performance through file reviews, QA reports, surveys, and feedback to identify opportunities for improvement.
• Ensures compliance with organizational policies, operating procedures, safety standards, and Department of Insurance regulations.
• Participates in specialty Committee Review Processes and facilitates meetings to support claims decisions and efficient departmental operations.
• Recommends improvements to operational plans, processes, and resource utilization to enhance efficiency, service quality, and business results.
• Supports staffing and financial management through recruitment, interviewing, hiring decisions, budget planning, and oversight of internal and external resources.
• Collaborates with cross-functional teams on business initiatives and serves as a claims liaison for commercial customers and brokers.

Skills

Leadership

People management

Communication

Policy adherence

Education

Bachelor's degree (BA/BS) in related field

Adjuster license for applicable states or obtain within 90 days

Tools

Litigation coordination

Job description

Mobilitas, created by CSAA Insurance Group, is hiring a Commercial Casualty Supervisor, Complex Claims - Remote. You will supervise complex auto and commercial injury claims across multiple states, evaluate coverage questions, and provide guidance with settlement authority above typical thresholds.

This role requires strong leadership and cross-functional collaboration. You will manage operations and performance, ensuring regulatory compliance and high service standards, while guiding adjusters