Hybrid Auto Damage Claims Specialist

Liberty Mutual Fire Insurance Co.; Boston (MA); Hybrid; USD 46,000 - 84,000; Full time

Job summary

Liberty Mutual is hiring for an APD - Rideshare Commercial Claims Auto Physical Damage Adjuster in a hybrid setting. This role reviews, processes and settles commercial auto damage claims within authority limits, with a focus on rideshare-related losses and insured interactions.

Candidates should have strong customer service skills, the ability to navigate multiple systems, and a Bachelor's degree preferred; the position offers competitive pay and the option to work flexibly while collaborating

Qualifications

• Bachelor's degree preferred; high school diploma or equivalent required.
• Strong customer service and technology skills are expected.
• Ability to navigate multiple systems and communicate clearly across channels.

Responsibilities

• Investigate claims using internal and external resources and interview involved parties.
• Interact directly with insureds, claimants, agents and internal customers.
• Determine policy coverage through data analysis and policy terms; notify parties accordingly.
• Establish claim reserves and adjust as needed during processing.
• Negotiate settlements within authority limits; write or review auto damage estimates.

Skills

Customer service

Technology skills

Multi-system navigation

State license

Education

Bachelor's degree preferred

High school diploma or equivalent

Job description

Liberty Mutual is hiring for an APD - Rideshare Commercial Claims Auto Physical Damage Adjuster in a hybrid setting. This role reviews, processes and settles commercial auto damage claims within authority limits, with a focus on rideshare-related losses and insured interactions.

Candidates should have strong customer service skills, the ability to navigate multiple systems, and a Bachelor's degree preferred; the position offers competitive pay and the option to work flexibly while collaborating