Remote Commercial Accounts Growth & Retention Manager

Pioneer Square Brands; High Point (NC); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Profit sharing

Competitive compensation

Job summary

Pioneer Square Brands is seeking a Commercial Sales Account Manager to own a portfolio of existing customer relationships and drive retention and expansion. You will serve as the trusted day-to-day contact, understanding client needs, delivering value, and coordinating with PSB's Sales Operations team in Manila for reporting and analytics.

This role emphasizes net revenue retention, proactive churn prevention, and cross-functional collaboration with Marketing, Product, and Customer Support.

Qualifications

• 2–5 years in a comparable account management or customer-facing sales role.
• Comfortable with up to 40% travel to customer sites and trade shows.
• Proficient with CRM platforms and data reporting tools.
• Able to build authentic relationships and advocate for customers.

Responsibilities

• Own retention & growth: manage a portfolio of existing accounts with focus on net revenue retention, renewals, and expansion.
• Prevent churn: identify at-risk accounts and lead recovery efforts.
• Grow existing business: identify upsell/cross-sell opportunities within accounts.
• Introduce new/updated products and custom opportunities for existing customers.
• Be the trusted partner: maintain strong relationships with multiple stakeholders.
• Use data to advise: analyze purchasing patterns and market trends for insights.
• Travel ~40% to visit sites, trade shows, and events.
• Maintain accurate CRM data and report on retention, expansion, and pipeline health.
• Collaborate cross-functionally with Marketing, Product, Customer Support, and Operations.

Skills

Relationship Building

Customer-Centric Mindset

Account Growth & Retention

Data-Driven Insight

Communication & Influence

Ownership & Accountability

Resilience & Adaptability

Technical Aptitude

Tools

Salesforce

HubSpot

Job description

Pioneer Square Brands is seeking a Commercial Sales Account Manager to own a portfolio of existing customer relationships and drive retention and expansion. You will serve as the trusted day-to-day contact, understanding client needs, delivering value, and coordinating with PSB's Sales Operations team in Manila for reporting and analytics.

This role emphasizes net revenue retention, proactive churn prevention, and cross-functional collaboration with Marketing, Product, and Customer Support.