Strategic Account Growth Manager

ePac Holdings, LLC; Schiller Park (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical Options

Vision

Disability

401K

Paid Time Off

Paid holidays

and more

Job summary

ePac Holdings, LLC is seeking an Account Manager to drive retention and profitable growth within an assigned portfolio of accounts. The primary commercial owner of relationships, you will manage customers after their first year with ePac and work to prevent churn while identifying opportunities for expansion.

You will coordinate with internal teams, educate customers on new features, and maintain CRM records while supporting a high-energy growth environment in Chicago.

Qualifications

• 2-4 years of experience in an account management or customer success role.
• Excellent organizational skills with the ability to manage a large portfolio of accounts efficiently.
• Strong communication and problem-solving skills.
• A proactive, customer-centric mindset.
• Experience with CRM software (Salesforce) is required.
• Bachelor's degree preferred.

Responsibilities

• Establish a regular, proactive communication cadence with accounts.
• Identify and pursue opportunities for account growth and upselling.
• Handle inbound inquiries and service escalations for assigned accounts.
• Educate customers on new product features and best practices.
• Maintain detailed CRM records on accounts and buying criteria.
• Coordinate with internal teams to ensure fulfillment and support.
• Manage bills, pricing questions and contract-related issues.
• Support client retention and brand management strategies.

Job description

ePac Holdings, LLC is seeking an Account Manager to drive retention and profitable growth within an assigned portfolio of accounts. The primary commercial owner of relationships, you will manage customers after their first year with ePac and work to prevent churn while identifying opportunities for expansion.

You will coordinate with internal teams, educate customers on new features, and maintain CRM records while supporting a high-energy growth environment in Chicago.