Remote Commercial Account Manager - Utilities SaaS Growth

120 Water, Inc.; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

120 Water, Inc. is seeking a Commercial Account Manager to own a book of mid-sized utilities and municipalities. This remote US role focuses on retention, renewal planning, and expansion opportunities, working closely with Customer Success, Onboarding, Product, Support, and Finance to ensure customers realize value from the platform.

You will manage a diverse portfolio, forecast pipeline, and communicate clearly with stakeholders. Travel to customer sites and industry events is occasional.

Qualifications

• 5+ years in account management, customer success, or quota-carrying sales.
• Experience managing customers and accounts with results you can discuss.
• Strong organization across a large book and CRM hygiene.
• Clear, direct communication with customers and colleagues.
• Curiosity and willingness to learn the water/utilities domain.

Responsibilities

• Own retention and growth for a portfolio of commercial accounts.
• Build and maintain account plans for strategic customers.
• Drive renewals early and understand contract terms.
• Identify and close expansion opportunities.
• Forecast accurately and keep CRM current.
• Create advocates and represent customers internally.
• Understand regulatory environment relevant to customers.

Skills

Account management

Customer success

Quota-carrying sales

Communication

Organizational skills

Curiosity

Tools

HubSpot CRM

Job description

120 Water, Inc. is seeking a Commercial Account Manager to own a book of mid-sized utilities and municipalities. This remote US role focuses on retention, renewal planning, and expansion opportunities, working closely with Customer Success, Onboarding, Product, Support, and Finance to ensure customers realize value from the platform.

You will manage a diverse portfolio, forecast pipeline, and communicate clearly with stakeholders. Travel to customer sites and industry events is occasional.