Remote Collision Repair Expert II

Wheels, Inc.; Springfield (IL); Remote; USD 51,000 - 71,000; Full time

Job summary

Wheels, Inc. is seeking a highly skilled Repair Specialist II to manage complex collision repairs for client vehicles. The role focuses on ensuring repairs adhere to I-CAR and ASE standards while aligning with client parameters and Wheels’ policies.

The candidate will review estimates, authorize repairs, and coordinate with clients and shops. Strong negotiation, diagnostic, and customer-service skills are essential in this remote, full-time position with potential exposure to travel as needed.

Qualifications

• Five years of automobile adjusting or appraising experience.
• I-CAR Platinum Certified, maintained annually.
• PC familiarity including Windows, ADP estimating systems, and Wheels-supported systems.

Responsibilities

• Review and authorize collision repairs and/or repair recommendations for Wheels clients.
• Review and approve high-dollar repair estimates with I-CAR/CCC references.
• Adhere to reference guides for parts pricing and labor times.
• Negotiate repair costs to fleet price or Wheels network rates.
• Issue and verify accuracy of purchase orders.
• Approve repairs based on mileage, service age, and history; include safety repairs.

Skills

MAP & Collision procedures

Client parameters

Automotive body repair

Fleet management understanding

Driver Services & Network Management

Problem solving

Negotiation

Customer service

Conflict resolution

Open repair items anticipation

Education

I-CAR Platinum Certified

Tools

ADP estimating systems

Windows

Microsoft Office

Job description

Wheels, Inc. is seeking a highly skilled Repair Specialist II to manage complex collision repairs for client vehicles. The role focuses on ensuring repairs adhere to I-CAR and ASE standards while aligning with client parameters and Wheels’ policies.

The candidate will review estimates, authorize repairs, and coordinate with clients and shops. Strong negotiation, diagnostic, and customer-service skills are essential in this remote, full-time position with potential exposure to travel as needed.