Remote Collector Support Specialist

Fanatics Collectibles; Oregon; Hybrid; USD 28,000 - 34,000; Full time

Job summary

Fanatics Collectibles is seeking a remote Customer Support Associate to serve as the main contact for collectors across web, voice, and email channels. You will resolve inquiries, expedite solutions, and nurture relationships while building product knowledge and calendar awareness.

You will work EST hours with a path for advancement within Fanatics' growing collectibles and fan experiences platform.

Qualifications

• Positive, Collector-minded individual with a passion to serve.
• General knowledge of trading cards and collectibles industry.
• Excellent interpersonal, verbal, and written communication skills.

Responsibilities

• Liaise between Fanatics Collectibles and Collectors by supporting all inquiries and issues.
• Model exemplary service through web message, voice, and email channels.
• Delight Collectors: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
• Build and maintain relationships with repeat Collectors.
• Develop a thorough knowledge of Fanatics Collectibles' product portfolio and release calendar.
• Additional duties as assigned.

Skills

Collector mindset

Trading cards knowledge

Problem solving

Communication skills

Time management

MS Office proficiency

Customer metrics

Multichannel care

Flexible hours

Job description

Fanatics Collectibles is seeking a remote Customer Support Associate to serve as the main contact for collectors across web, voice, and email channels. You will resolve inquiries, expedite solutions, and nurture relationships while building product knowledge and calendar awareness.

You will work EST hours with a path for advancement within Fanatics' growing collectibles and fan experiences platform.