Remote Collector Support Specialist (EST Hours)

Fanatics Betting & Gaming; United States; Remote; USD 28,000 - 34,000; Full time

Job summary

Fanatics Collectibles seeks a Customer Support Associate to serve as a single point of contact for collectors, addressing product inquiries, policies, and services. This remote role operates on EST hours and reports to the Customer Service Manager.

You'll handle web, voice, and email inquiries, build relationships with collectors, and gain in-depth knowledge of our product portfolio and release calendar, with opportunities for advancement within Fanatics across Customer Experience and related

Qualifications

• Positive, collector-minded individual with a passion to serve.
• General knowledge of trading cards and collectibles industry.
• Strong problem-solving abilities and attention to detail.
• Excellent interpersonal, verbal, and written communication skills.
• Able to multitask, prioritize, and manage time effectively.
• Proficiency in MS Suite, including Word, Outlook & Excel.
• Familiarity with contact center performance metrics (AHT, CSAT, NPS, schedule adherence).
• Experience working through web message, voice, and email interactions with customers.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Liaise between Fanatics Collectibles and Collectors by supporting all inquiries and issues
• Model exemplary service through web message, voice, and email channels
• Delight Collectors: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction
• Build and maintain relationships with repeat Collectors
• Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar
• Additional duties as assigned

Skills

Collector mindset

Trading cards knowledge

Problem solving

Communication skills

Multitasking

MS Office Suite

Customer service experience

Tools

MS Office Suite

Job description

Fanatics Collectibles seeks a Customer Support Associate to serve as a single point of contact for collectors, addressing product inquiries, policies, and services. This remote role operates on EST hours and reports to the Customer Service Manager.

You'll handle web, voice, and email inquiries, build relationships with collectors, and gain in-depth knowledge of our product portfolio and release calendar, with opportunities for advancement within Fanatics across Customer Experience and related