Customer Support Associate

Fanatics Collectibles; Oregon; Híbrido; USD 28.000 - 34.000; Jornada completa

Descripción de la vacante

Fanatics Collectibles is seeking a remote Customer Support Associate to serve as the main contact for collectors across web, voice, and email channels. You will resolve inquiries, expedite solutions, and nurture relationships while building product knowledge and calendar awareness.

You will work EST hours with a path for advancement within Fanatics' growing collectibles and fan experiences platform.

Formación

• Positive, Collector-minded individual with a passion to serve.
• General knowledge of trading cards and collectibles industry.
• Excellent interpersonal, verbal, and written communication skills.

Responsabilidades

• Liaise between Fanatics Collectibles and Collectors by supporting all inquiries and issues.
• Model exemplary service through web message, voice, and email channels.
• Delight Collectors: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
• Build and maintain relationships with repeat Collectors.
• Develop a thorough knowledge of Fanatics Collectibles' product portfolio and release calendar.
• Additional duties as assigned.

Conocimientos

Collector mindset

Trading cards knowledge

Problem solving

Communication skills

Time management

MS Office proficiency

Customer metrics

Multichannel care

Flexible hours

Descripción del empleo

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Reporting to: Manager, Customer Service

Location: Remote

Schedule: Full-Time (hours may vary)

About the team

Fanatics Collectibles is a new company working at the intersection of collectibles and technology. Backed by some of the best investors, sports properties, and operators in the world, we're integrating with Fanatics' global digital sports platform (inclusive of 900 sports relationships and more than 80 million fans) to reimagine the collectibles business.

About the role

Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our Collectors as a single point of contact to all Collector inquiries regarding products, policies and services available. This role reports directly to the Customer Service Manager. This is a remote role working EST hours. Collector Support is at the backbone of what Fanatics Collectibles believes in: relentlessly enhancing the Collector experience. As such, these roles have a history of advancement within Fanatics up to the Director level in Customer Experience, Project Management, Brand Management, and more. Above all else, we are looking for proactive, enterprising people that want to work directly with customers and are looking to start a long, successful career within Fanatics.

What you'll be doing:

• Liaise between Fanatics Collectibles and Collectors by supporting all inquiries and issues
• Model exemplary service through web message, voice, and email channels
• Delight Collectors: apply good judgement on a case‑by‑case basis, expedite resolutions, and follow up to ensure satisfaction
• Build and maintain relationships with repeat Collectors
• Develop a thorough knowledge of Fanatics Collectibles' product portfolio and release calendar
• Additional duties as assigned

What we're looking for:

• Positive, Collector‑minded individual with a passion to serve
• General knowledge of trading cards and collectibles industry
• Strong problem‑solving abilities and attention to detail
• Excellent interpersonal, verbal, and written communication skills
• Able to multitask, prioritize, and manage time effectively
• Proficiency in MS Suite, including Word, Outlook & Excel
• Familiarity with contact center performance metrics (e.g. AHT, CSAT, NPS, schedule adherence)
• Experience working through web message, voice, and email interactions with customers
• Willingness and ability to work flexible hours, including evenings and weekends, with schedules that adjust quarterly

When determining base pay as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit

Salary Range$20—$25 USD

By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.

Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process.