Remote Collections Leader – Train & Elevate

Prog Leasing, LLC; Glendale, Northern (AZ, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Progressive Leasing is seeking a Supervisor, Collections to lead and develop the collections team in a remote role within 60 miles of Glendale, AZ. You will train staff, monitor performance, and resolve escalated issues to ensure exceptional customer experiences.

The position requires experience in collections, strong communication, and the ability to drive engagement with a motivated team. Spanish bilingual is a plus, and you must be available 10:30 AM–7:00 PM.

Qualifications

• Experience in collections is required.
• Bilingual Spanish preferred but not required.
• Available to work 10:30 AM–7:00 PM.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with customers and employees.
• Proficiency with Microsoft Office Suite (Excel is a plus).
• Knowledge of FDCPA and TCPA general awareness.

Responsibilities

• Responsible for agent growth and development.
• Train team members on effective customer interaction and collection methods.
• Examine team behavior and provide timely constructive feedback and direction.
• Motivate team members to achieve desired results.
• Manage and accurately document account details and agent performance details.
• Work with Progressive Customers and provide exceptional customer experiences.
• Handle escalated situations for customers.
• Act as the first primary responder to questions from team/department.
• Ensure that service levels & saturation consistently hit expectations.
• Set monthly goals for the team and communicate the action plan with direct manager.
• Manage time properly to complete all administrative responsibilities.

Skills

Collections experience

Bilingual Spanish

Communication skills

Interpersonal skills

MS Office / Excel

Tools

Excel

Job description

Progressive Leasing is seeking a Supervisor, Collections to lead and develop the collections team in a remote role within 60 miles of Glendale, AZ. You will train staff, monitor performance, and resolve escalated issues to ensure exceptional customer experiences.

The position requires experience in collections, strong communication, and the ability to drive engagement with a motivated team. Spanish bilingual is a plus, and you must be available 10:30 AM–7:00 PM.