Remote Collections Specialist – Training, Growth & Benefits

RemoteFetch; Tulsa (OK); Remote; USD 22,000 - 26,000; Full time

Benefits offered by this job

Training provided

Advancement opportunities

Remote work

Job summary

Reliant Capital Solutions is seeking a Remote Collection Representative for residents of Oklahoma. This full-time position (40 hours/week) offers two schedule options, remote work with equipment provided, and opportunities for commissions based on performance.

You will engage consumers, negotiate solutions, ensure FDCPA compliance, and maintain documentation while handling inbound/outbound calls with an auto dialer system.

Qualifications

• Must be at least 18 years old.
• 1-3 years' experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking
• Strong verbal communication skills with the ability to persuade and negotiate
• Computer skills to document calls and navigate software packages, databases and the internet
• Ability and history of maintaining confidentiality and high level of trustworthiness
• Ability and history of interacting well with team members with professionalism
• Ability to commit to working a full time, 40 hour per week, work schedule

Responsibilities

• Engage consumers to inform and assist them with managing their delinquent accounts
• Using a consultative approach, help consumers identify the most suitable solutions
• Negotiate to resolve the balance due in the best interests of all parties
• Create a sense of urgency using a customer service demeanor
• Remain compliant, positive and professional at all times
• Provide methods and solutions with consumers to resolve delinquent accounts
• Continuously receive inbound calls from and place outbound calls using an auto dialer system
• Maintain and manage a workload of delinquent accounts to ensure completion of postdated payments
• Properly follow up with consumers to ensure required documentation and payment processing is compliant and complete
• Ensure all consumer accounts are documented properly and notify consumers of any missing documents and/or additional procedures required
• Perform proper skip tracing techniques to identify consumer contact information
• Abide by the FDCPA and other Federal and State collection regulations at all times
• Adhere to both internal/company policies/procedures and industry-wide compliance regulations

Skills

Verbal communication

Negotiation

Persuasion

Self-motivation

Problem solving

Team collaboration

Time management

Tools

Auto dialer

CRM software

Job description

Reliant Capital Solutions is seeking a Remote Collection Representative for residents of Oklahoma. This full-time position (40 hours/week) offers two schedule options, remote work with equipment provided, and opportunities for commissions based on performance.

You will engage consumers, negotiate solutions, ensure FDCPA compliance, and maintain documentation while handling inbound/outbound calls with an auto dialer system.