Remote Collections Specialist - Payments & Negotiations

ADT; Wichita (KS); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Disability coverage

Life insurance

Wellbeing benefits

Paid time off

6 paid holidays

Job summary

ADT in Wichita, KS seeks a customer service oriented Collections Associate to handle first‑party collections remotely after a dedicated onsite training period.

Onsite training lasts 10+ weeks in Wichita, KS; candidates must reside within 30 miles for training. Shift from 10:00 am to 12:30 pm EST, Monday–Friday. Starting pay is $17.00 per hour, rising to $20.00 per hour after 180 days with .50 increases every 4 weeks until the target rate is reached. Benefits are offered.

Qualifications

• High school diploma or equivalent is required.
• Minimum 1 year in first‑party collections or related experience.
• Remote customer service experience preferred.
• Multiscreen navigation and negotiation skills are essential.

Responsibilities

• Resolve inbound/outbound calls using multiple applications.
• Respond to billing inquiries and resolve account issues.
• Negotiate payment amounts and arrange payments.
• Direct customers to appropriate ADT team when needed.
• Explain billing charges clearly and answer questions.
• Meet monthly performance and QA standards.
• Attend onsite training in Wichita, KS for 10+ weeks before remote work.

Skills

Basic typing, math, and problem‑solv

Strong communication and verbal skills

Multitask with multiple computer prog

PC experience/learn basic functions

Education

High school diploma or equivalent

Job description

ADT in Wichita, KS seeks a customer service oriented Collections Associate to handle first‑party collections remotely after a dedicated onsite training period.

Onsite training lasts 10+ weeks in Wichita, KS; candidates must reside within 30 miles for training. Shift from 10:00 am to 12:30 pm EST, Monday–Friday. Starting pay is $17.00 per hour, rising to $20.00 per hour after 180 days with .50 increases every 4 weeks until the target rate is reached. Benefits are offered.