Remote Retention & Customer Success Specialist

ADT; Wichita (KS); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Family culture

Career development

Inclusive environment

Job summary

ADT is seeking a Retention Specialist in Wichita, KS to handle customer cancellations, upsell effectively, and preserve long-term relationships. The role starts onsite for training at 800 E Waterman Dr, Wichita, KS 67202 and becomes fully remote after graduation, requiring strong problem-solving, negotiation, and cross-functional collaboration to save customers and protect business value.

You will work in a dynamic team, use sales and service skills daily, and aim to deliver award-winning

Qualifications

• 2+ years in a sales role with selling/saving customers
• Experience in customer retention and customer experience
• Ability to interpret contracts and communicate terms
• Strong arithmetic for quick calculations
• Active listening and negotiation skills

Responsibilities

• Retain customers by addressing cancellation requests and upselling where appropriate
• Provide exceptional customer experience to increase brand loyalty
• Handle high volume of calls with empathy and professionalism
• Utilize multiple tools to resolve issues and retain customers

Skills

Sales experience

Customer retention

Customer experience

Contract interpretation

Quick calculations

Active listening

Negotiation skills

Education

High school diploma

Some college experience

College degree (any)

Job description

ADT is seeking a Retention Specialist in Wichita, KS to handle customer cancellations, upsell effectively, and preserve long-term relationships. The role starts onsite for training at 800 E Waterman Dr, Wichita, KS 67202 and becomes fully remote after graduation, requiring strong problem-solving, negotiation, and cross-functional collaboration to save customers and protect business value.

You will work in a dynamic team, use sales and service skills daily, and aim to deliver award-winning