Remote Collections Specialist

ADT; Wichita (KS); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Disability coverage

Life insurance

Wellbeing benefits

Paid time off

6 paid holidays

Job summary

ADT in Wichita, KS seeks a customer service oriented Collections Associate to handle first‑party collections remotely after a dedicated onsite training period.

Onsite training lasts 10+ weeks in Wichita, KS; candidates must reside within 30 miles for training. Shift from 10:00 am to 12:30 pm EST, Monday–Friday. Starting pay is $17.00 per hour, rising to $20.00 per hour after 180 days with .50 increases every 4 weeks until the target rate is reached. Benefits are offered.

Qualifications

• High school diploma or equivalent is required.
• Minimum 1 year in first‑party collections or related experience.
• Remote customer service experience preferred.
• Multiscreen navigation and negotiation skills are essential.

Responsibilities

• Resolve inbound/outbound calls using multiple applications.
• Respond to billing inquiries and resolve account issues.
• Negotiate payment amounts and arrange payments.
• Direct customers to appropriate ADT team when needed.
• Explain billing charges clearly and answer questions.
• Meet monthly performance and QA standards.
• Attend onsite training in Wichita, KS for 10+ weeks before remote work.

Skills

Basic typing, math, and problem‑solv

Strong communication and verbal skills

Multitask with multiple computer prog

PC experience/learn basic functions

Education

High school diploma or equivalent

Job description

Position Summary:

ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members.

Duties and Responsibilities:

• Resolve inbound and outbound calls by using multiple applications and screens.
• Respond to general billing inquiries to review and resolve account issues.
• Ability to negotiate and obtain payments today or postdate within 7 days.
• Direct customers to appropriate team within ADT if issue is outside the scope of the collection's role.
• Ability to clearly explain billing charges and answer any questions related to billing.
• Ask probing questions to overcome objections by utilizing negotiation skills.
• Meet minimal standards/goals monthly.
• Meet all compliance and QA standards.
• Flexibility with special projects which may require overtime.
• Maintain appropriate attendance and adherence goals.
• High speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.
• 5G Home Internet and Fixed wireless internet are NOT accepted providers.
• Internet speeds of at least 50 mbps to download and 25 mbps to upload.

Education/Certification:

• High school diploma or equivalent.

Experience:

• Minimum of one (1) years in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount
• Customer Service experience in a remote setting
• Multi Computer-screen navigation, multiple applications, strong negotiation skills

Skills:

• Basic typing, math, and problem-solving skills
• Strong communication and verbal skills
• Ability to multitask with multiple computer programs.
• PC experience and/or ability to learn basic functions.

Training:

• This role is onsite training in our Wichita, KS location for 10+ weeks (dependent on readiness) before transitioning to a remote work from home. Candidates must reside 30-miles from Wichita, KS site location for onsite training before transitioning to remote.
  • Training time: Monday - Friday, 8:30am - 5:30pm
• Although day-to-day work is performed remotely, employees are expected to attend onsite meetings or events on a limited basis. These opportunities are designed to reconnect with peers, support ongoing development, and improve team performance through collaboration and shared learning.

Schedule:

• Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!
• This role offers a shift schedules ranging from 10:00am to 12:30pm EST start time Monday - Friday.

Pay and Benefits Disclosure:

The starting hourly rate for this position is $17.00 per hour and will reach $20.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 4 weeks until the rate of $20.00 is reached).

We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Anticipated application end date will be 10/16/26. This role is scheduled to start 11/9/26.