Remote Collections Specialist: Past-Due Loans

UFCU; Austin (TX); Remote; USD 27,552 - 41,328; Part time

Job summary

A member-focused financial institution is seeking a Part Time Collector to join its Collections team. This role involves empathetic communication with members regarding past due consumer, commercial, or real estate loans. It requires independent research, member relationship building, and compliance with financial regulations. Candidates should possess strong communication skills and at least one year of relevant experience. This position allows for remote work within specified states and demands adherence to high ethical standards.

Qualifications

• 1 year experience collecting secured or unsecured consumer loans.
• 1 year experience with personal computer and word processing/spreadsheet software.
• Bilingual in English and Spanish preferred.

Responsibilities

• Develop empathetic relationships with members to facilitate communication.
• Validate member identity and interact through multiple communication channels.
• Propose resolutions to members for past due loans.

Skills

Empathy

Negotiation skills

Excellent oral and written communication

Critical thinking

Active listening

Education

High School Diploma or Equivalent

Two or four-year degree from an accredited college

Tools

MS Office Suite

Job description

A member-focused financial institution is seeking a Part Time Collector to join its Collections team. This role involves empathetic communication with members regarding past due consumer, commercial, or real estate loans. It requires independent research, member relationship building, and compliance with financial regulations. Candidates should possess strong communication skills and at least one year of relevant experience. This position allows for remote work within specified states and demands adherence to high ethical standards.