Remote Collections Specialist – Consumer Loans

Bayview Fund Management, LLC; Coral Gables (FL); Remote; USD 34,000 - 48,000; Full time

Benefits offered by this job

Monthly bonus opportunity

Job summary

Bayview Asset Management, through its Silver Hill Capital subsidiary, seeks a Collections Specialist to manage delinquent consumer loan accounts and engage borrowers to resolve balances. This role emphasizes proactive outreach, negotiation, and adherence to regulatory requirements.

Responsibilities include negotiating repayment plans, documenting interactions, and supporting loss mitigation strategies while meeting performance metrics in a remote-capable role across the US.

Qualifications

• Strong verbal and written communication and negotiation skills.
• Ability to work with customers in sensitive financial situations with professionalism.
• Experience with loan servicing or collections systems preferred.

Responsibilities

• Manage a portfolio of delinquent consumer loan accounts and perform high-volume inbound and outbound borrower outreach.
• Communicate with customers to understand causes of delinquency, collect payments, and resolve balances.
• Negotiate repayment plans, settlements, and payment arrangements per guidelines.
• Review account histories and borrower financial information to determine strategies.
• Provide clear information on loan balances, options, and account status.
• Document borrower interactions and updates in servicing systems.
• Assist borrowers in hardship by identifying compliant repayment solutions.
• Handle inquiries, disputes, and escalated concerns professionally and promptly.
• Ensure compliance with all regulations governing debt collection.
• Meet or exceed performance metrics for calls, collections, and quality.
• Collaborate with team to resolve complex accounts and improve recovery outcomes.
• Perform additional duties as assigned.

Skills

Communication skills

Negotiation

Problem-solving

Multitasking

Loan servicing experience

Attention to detail

Self-motivated

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Bayview Asset Management, through its Silver Hill Capital subsidiary, seeks a Collections Specialist to manage delinquent consumer loan accounts and engage borrowers to resolve balances. This role emphasizes proactive outreach, negotiation, and adherence to regulatory requirements.

Responsibilities include negotiating repayment plans, documenting interactions, and supporting loss mitigation strategies while meeting performance metrics in a remote-capable role across the US.