Loan Servicing Collections Specialist

Credit9; Irvine (CA); Remote; USD 27,552 - 30,307; Full time

Benefits offered by this job

Ongoing training and development

401(k) match

Paid Time Off

Flexible Spending/HSA

Employee Assistance Program (EAP)

Job summary

A financial services company is seeking a Loan Servicing Collections Specialist. In this remote role, you will assist in servicing past-due accounts and create payment plans with clients. You will be required to maintain open communication, meeting KPI goals, and handle escalated customer issues professionally. Candidates should have over 3 years of relevant experience, outstanding communication skills, and knowledge of call center technology. Competitive pay and benefits are offered.

Qualifications

• 3+ years of Loan Servicing experience, preferably in collections.
• Understanding of call center technology and collections metrics.
• Professional presentation and demeanor.

Responsibilities

• Assist in servicing past-due accounts.
• Maintain communications via calls, emails, SMS, and chats.
• Ensure adherence to Loan Servicing guidelines.

Skills

Loan Servicing experience

Call Center experience

Verbal communication skills

Written communication skills

Multi-tasking skills

Adaptability

Education

High School diploma or equivalent

Bachelor’s degree

Tools

Microsoft Office

Google Suite

Job description

Credit9 is seeking a Loan Servicing Collections Specialist to join our team. As a Collections Specialist, you will assist in the daily communications and servicing of past‑due accounts on an inbound and outbound basis. They will be supported and work directly with the Team Lead and Collections supervisor. The Collections agent will work directly with clients to resolve delinquency by creating payment plans and will assist in enrolling in hardship assistance programs to prevent future delinquency.

Compensation: $20.00–$22.00 per hour depending on experience plus bonus.

Location: Remote - Must be located within the United States.

Responsibilities

• Improve overall portfolio health through the assistance of past‑due clients
• Maintain proper communications including, but not limited to:
  • Inbound and Outbound Calls
  • Inbound and Outbound Emails
  • Servicing via SMS messaging and online chats
• Maintain symbiotically successful relationships between Credit9 and its customers by providing exceptional customer service and professional collections tactics
• Maintain personal performance management and consistently hit KPI goals set by direct Team Lead and Supervisor
• Ensure adherence to the Loan Servicing guidelines
• Professionally handle escalated customer service issues before passing off a customer
• Perform other related duties as assigned

Requirements

• 3+ years of Loan Servicing, preferably in collections, with a focus on unsecured, debt consolidation, and personal loans
• Call Center experience
• Proficient with Microsoft Office and Google Suite
• Understanding of call center technology and collections metrics (ACD, IP, PTP, RPC, etc.)
• Outstanding verbal and written communication skills
• Superior multi‑tasking skills
• Flexible and adaptable to changes in direction and the ability to effectively communicate such changes as part of a team
• Professional presentation and demeanor

Education

• High School diploma or equivalent required
• Bachelor’s degree preferred

Company Benefits

• Ongoing training and development
• Opportunity for career advancement
• Medical
• Dental
• Vision
• Company Paid Group Life / AD&D Insurance
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/HSA
• Employee Assistance Program (EAP)
• 401(k) match
• Referral Program

Credit9 is proud to be an Equal Opportunity Employer. Credit9 does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.