Remote Collections Specialist - Negotiation & Growth

Viking Client Services, Inc.; Detroit (MI); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Bonus & commissions

Benefits package

Career growth

Work-life balance

Training program

4 weeks training

Supportive team

Inclusive culture

Job summary

Viking Client Services, LLC is seeking a Collection Agent for a REMOTE position. You will act as a key liaison between clients and customers to resolve past-due accounts through professional communication and strategic negotiation.

This role requires strong negotiation and communication skills, with at least 2 years in collections. A fully remote environment is required, with an aggressive bonus structure and extensive training provided.

Qualifications

• 2+ years of relevant collections experience.
• Proven track record of top-tier performance.
• Excellent communication and negotiation skills across multiple channels (phone, email, in person).
• Self-motivated with high accountability.
• Strong organizational skills.
• Ability to thrive in a fast-paced, goal-driven environment.
• Detail-oriented and computer savvy.

Responsibilities

• Conduct outbound calls and take inbound calls.
• Negotiate payments and settlements professionally.
• Track and manage account activity in our system.
• Maintain complete and accurate records of all interactions.
• Maintain compliance with state and federal regulations.
• Collaborate with team members.
• Meet and exceed monthly recovery goals.

Skills

Negotiation

Communication

Account management

Self-motivation

Organizational skills

Attention to detail

Computer literacy

Job description

Viking Client Services, LLC is seeking a Collection Agent for a REMOTE position. You will act as a key liaison between clients and customers to resolve past-due accounts through professional communication and strategic negotiation.

This role requires strong negotiation and communication skills, with at least 2 years in collections. A fully remote environment is required, with an aggressive bonus structure and extensive training provided.