Collection Agent -REMOTE

Viking Client Services, Inc.; Eden Prairie (MN); Remote; Full time

Benefits offered by this job

Comprehensive benefits package

Aggressive bonus and commission structure

Free gym membership

Job summary

A leading financial services firm seeks a Remote Collection Agent to resolve past-due accounts through professional communication. The ideal candidate will have over 2 years of collections experience and possess excellent negotiation skills. This role includes inbound and outbound calls, account management, and compliance with regulations. A strong benefits package is offered, including a generous bonus structure, PTO, and extensive training. Candidates must be detail-oriented and self-motivated.

Qualifications

• 2+ years of relevant collections experience.
• Proven track record of top-tier performance.
• Ability to thrive in a fast-paced, goal-driven environment.

Responsibilities

• Conduct outbound calls and take inbound calls.
• Negotiate payments and settlements in a professional manner.
• Track and manage account activity in our system.
• Collaborate with other team members.

Skills

Excellent communication and negotiation skills

Self-motivated

Strong organizational skills

Detail-oriented

Job description

10050 Crosstown Circle, Suite 300
Eden Prairie, MN55344

Viking Client Services, LLC

Collection Agent – REMOTE

Are you a natural negotiator who thrives in a fast‑paced environment? We are looking for driven individuals to join our team. As a Collection Agent, you will act as a vital link between our financial services clients, helping to resolve past‑due accounts through professional communication and strategic problem‑solving.

Responsibilities

• Conduct outbound calls and take inbound calls
• Negotiate payments and settlements in a professional manner
• Track and manage account activity in our system
• Maintain complete and accurate records of all interactions
• Maintain compliance with state and federal regulations
• Collaborate with other team members
• Meet and exceed monthly recovery goals

Requirements

• 2+ years of relevant collections experience
• Proven track record of top‑tier performance
• Excellent communication and negotiation skills through various channels (phone, email, face‑to‑face, etc.)
• Self‑motivated with a high level of accountability
• Strong organizational skills
• Ability to thrive in a fast‑paced, goal‑driven environment
• Detail‑oriented
• Computer savvy

This is a REMOTE position. You are required to work on camera and must have a secure environment that is free of distractions.

• Aggressive bonus, incentive, and commission structure with high earning potential
• Comprehensive benefits package with PTO, 401(k) with company match, medical, dental, vision, life insurance, short‑term & long‑term disability, health savings & flex spending accounts, and free gym membership at onsite health club
• Opportunities for career growth and advancement
• Work‑life balance and flexible schedules
• Comprehensive training and ongoing support
• 4 Weeks Paid Training – MUST BE ABLE TO COMMIT TO THE FULL 4 WEEKS OF TRAINING.
• Supportive team and leadership that celebrates top producers
• Positive and inclusive work environment

Please note: Employment opportunities listed are for jobs based in the United States. Viking Client Services is currently registered to hire in the following states: Iowa, Michigan, Missouri, Minnesota, North Dakota, and Wisconsin.

Equal Opportunity Employer, including disabled and veterans.