Remote Collections Specialist – Loans & Negotiations

QC Holdings, Inc.; Lenexa, Northern (KS, KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k)

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

QC Holdings, Inc. is seeking qualified individuals for a COLLECTIONS position with generous bonus potential. Applicants must reside in the Kansas City metro area, and selected candidates will have the opportunity to work remotely after successful completion of a 90 day onsite training period.

This position will be based out of our corporate offices at 8208 Melrose Drive Lenexa, KS 66214, and focuses on collecting delinquent loans in compliance with company, local, state and federal policies.

Qualifications

• Minimum one year of collections experience.
• Must be at least 18 years of age.
• High school diploma or GED required. Some college preferred.

Responsibilities

• Retain customers by resolving past due balances with negotiated payment arrangements or refinance.
• Service inbound and outbound collection calls to resolve loan balances.
• Maintain punctual attendance and reliability as an essential requirement.
• Work in a call center team, remotely or on-site, and collaborate with peers and management.
• Meet or exceed goals and standards set by management.
• Identify process improvements to increase efficiency and reduce loss exposure.
• Provide excellent service and a superior experience for all customers.

Education

High school diploma or GED

Job description

QC Holdings, Inc. is seeking qualified individuals for a COLLECTIONS position with generous bonus potential. Applicants must reside in the Kansas City metro area, and selected candidates will have the opportunity to work remotely after successful completion of a 90 day onsite training period.

This position will be based out of our corporate offices at 8208 Melrose Drive Lenexa, KS 66214, and focuses on collecting delinquent loans in compliance with company, local, state and federal policies.