Collections Associate

QC Holdings, Inc./LendNation; Lenexa (KS); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k)

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

QC Holdings, Inc./LendNation in Lenexa, KS is seeking a Collections specialist responsible for contacting delinquent accounts and negotiating payment arrangements. On-site training for 90 days with remote work options thereafter; starting pay is $18 per hour plus a $500 sign-on bonus paid in two installments.

The role requires 1 year of collections experience, a high school diploma or GED, and the ability to meet targets in a busy call-center environment.

Qualifications

• Minimum one year of collections experience.
• Must be at least 18 years of age.
• High school diploma or GED required; some college preferred.

Responsibilities

• Retain customers by negotiating payment arrangements or refinancing.
• Service inbound and outbound collection calls to resolve balances.
• Maintain predictable attendance; work in call center environment.
• Acquire extensive product, system, process, and site knowledge.
• Collaborate with team and management to meet goals and standards.
• Identify process improvements to reduce loss exposure.

Skills

Collections experience

Call center experience

Communication skills

Education

High school diploma or GED

Some college preferred

Job description

QCHI is currently seeking qualified individuals for a COLLECTIONS position with GENEROUS BONUS POTENTIAL.

!!!ASK ABOUT OUR $500 SIGN ON BONUS!!!*

Applicants must reside in the Kansas City metro area. Selected candidates will have the opportunity to work remotely after successful completion of a 90 day onsite training period.

This position will be based out of our corporate offices located at 8208 Melrose Drive Lenexa, KS 66214.

Responsible for collecting on delinquent and defaulted loans. Ensure compliance with all company, local, state and federal policy, procedures and laws.

Job duties include but are not limited to:

• Retain our customers by resolving their past due balance with a negotiated payment arrangement or refinance.
• Service inbound and outbound collection calls to resolve customer loan balances.
• Predictable and reliable attendance is an essential requirement of the position.
• Requires extensive product, system, process and site knowledge.
• Ability to work in a call center team, either remotely or on-site, and work cohesively and professionally with company peers and members of management is a must.
• Ability to meet goals and standards set by the management team.
• Continually look for ways to improve processes and procedures that will increase efficiency and/or minimize expense or loss exposure.
• Maintain and provide excellent service and superior experience for all.

QUALIFICATIONS

• Minimum one year of collections experience. Additional call center experience is a plus.
• Must be at least 18 years of age.
• High school diploma or GED required. Some college preferred.

QCHI is an Equal Opportunity Employer

Job Type: Full-time

Pay: Starting at $18 per hour.

BENEFITS:

• 401(k)
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8-hour shift. 9am-6pm M-F with an hour for lunch.

Supplemental Pay:

Education:

• High school or equivalent.

Experience:

• Collections: 1 year (Minimum)

Work Location:

• Corporate office with the possibility of remote work after successful completion of 90 day training period.

*Sign on bonus paid in two payments of $250, the first at 90 days of employment and the second at 6 months of employment. Bonus payments subject to normal payroll taxes.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.