Remote-Eligible Collections Specialist — Empathetic Negotiator

Commerce Bank; Kansas City (MO); Hybrid; USD 24,796 - 28,240; Full time

Benefits offered by this job

Health insurance

401(k)

Paid vacation

Career development opportunities

Job summary

Commerce Bank in Kansas City is seeking a Collector to help maintain low delinquency rates on accounts. This role requires excellent customer service and negotiation skills, along with the ability to assist clients with their financial obligations.

The hourly wage ranges from $18.00 to $20.50, with benefits including health insurance and a retirement plan. The position allows for a hybrid work schedule, making it accommodating and flexible for the right candidate.

Qualifications

• 1+ year customer service experience required.
• Collections experience preferred.
• Ability to maintain a high degree of confidentiality.

Responsibilities

• Collect on low-risk accounts to minimize the Bank’s delinquency rate.
• Assist consumers in interpreting their financial situation.
• Negotiate repayment options and provide solutions.

Skills

Customer service skills

Negotiation

Problem-solving

Communication skills

Attention to detail

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Collection management software

Job description

Commerce Bank in Kansas City is seeking a Collector to help maintain low delinquency rates on accounts. This role requires excellent customer service and negotiation skills, along with the ability to assist clients with their financial obligations.

The hourly wage ranges from $18.00 to $20.50, with benefits including health insurance and a retirement plan. The position allows for a hybrid work schedule, making it accommodating and flexible for the right candidate.