Collections Specialist (Remote)

Enova International; United States; On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) matching

PTO & paid holidays

Sabbatical program

Paid parental leave

Employee recognition program

Charitable matching

Paid volunteer day

Job summary

Enova International is looking for a Collections Specialist to work remotely and manage high volumes of calls regarding overdue accounts. You will need at least 1 year of debt collections experience and strong negotiation skills. The position offers a competitive hourly rate of $18, health benefits, 401(k) matching, and a supportive work culture emphasizing values and inclusion. Ideal candidates must demonstrate strong communication and conflict resolution abilities, while being able to meet targets in a remote setting.

Qualifications

• Minimum of 1 year in a high volume debt collections environment.
• Exceptional conflict resolution and communication skills.
• Strong negotiation abilities to secure successful payment arrangements.
• Demonstrated self-management for remote work with time management skills.
• Ability to problem solve under pressure.

Responsibilities

• Manage inbound and outbound calls for delinquent loan payments.
• Negotiate payment arrangements following Enova's call flow.
• Resolve concerns related to late payments professionally.
• Communicate the implications of overdue payments to customers.
• Accurately record customer interactions in Enova's database.

Job description

About the role

As a Collections Specialist, your core responsibility will be to proactively contact customers with overdue accounts, understand their financial challenges, and collaboratively identify solutions to help them maintain consistent loan payments. This position requires comfort and expertise in navigating and resolving difficult customer situations with professionalism and empathy.

Responsibilities

• Manage high volume inbound and outbound calls efficiently to address customers with delinquent loan payments.
• Negotiate and execute effective payment arrangements, strictly following Enova's specific call flow to bring overdue accounts current.
• Resolve customer concerns and complex issues related to late payments, maintaining a high level of professionalism and empathy.
• Communicate clearly and effectively with customers, explaining the implications of overdue payments and offering assistance for financial resolution.
• Ensure all customer interactions, payment plans, and relevant information are accurately recorded and maintained in Enova's database.

Requirements

• A minimum of 1 year of experience in a high volume debt collections environment, successfully managing both inbound and outbound calls and consistently meeting daily call volume targets.
• Exceptional conflict resolution and communication skills, including proven proficiency in active listening and the application of de-escalation techniques during challenging calls.
• Strong negotiation abilities, capable of balancing adherence to company policy with genuine customer empathy to secure successful payment arrangements or settlements.
• Demonstrated high level of self-management for remote work, including superior time management, strict schedule adherence, and the ability to maintain focus, attention to detail, and perform multiple tasks simultaneously.
• Proven ability to think quickly and logically to creatively problem solve and resolve difficult issues effectively under pressure.

Compensation

The budgeted hourly rate for this position is $18.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.

This role is fully remote but requires candidates to live in IL, IN, IA, MO, TX, UT, WI, or WY.

• Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.

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