Remote Collections Specialist — Empathetic Negotiator

Enova International; Chicago (IL); Remote; USD 51,577,000 - 61,992,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) matching

PTO & paid holidays

Sabbatical program

Summer hours

Paid parental leave

DEI groups

Employee recognition

Charitable matching

Volunteer day

Job summary

Enova International is seeking a Collections Representative for a fully remote role, based in Illinois. The position focuses on proactive outreach to overdue accounts, empathetic negotiation, and compliant payment arrangements while maintaining thorough documentation in Enova0s systems.

The role requires experience in a high-volume collections environment, strong communication, and problem-solving skills. It offers a remote-friendly schedule with hybrid in-office days and comprehensive benefits

Qualifications

• Minimum 1 year in a high-volume debt collections environment.
• Exceptional conflict resolution and communication skills.
• Strong negotiation abilities balancing policy with empathy.

Responsibilities

• Handle high-volume inbound/outbound calls for delinquent accounts.
• Negotiate and implement payment arrangements per call flow.
• Resolve concerns and complex late-payment issues with professionalism.
• Explain implications of overdue payments and assist financial resolutions.
• Accurately record all interactions, plans, and data in Enova's system.

Skills

Debt collections

High volume calls

Negotiation

Conflict resolution

Remote work

Time management

Tools

CRM software

Enova database

Job description

Enova International is seeking a Collections Representative for a fully remote role, based in Illinois. The position focuses on proactive outreach to overdue accounts, empathetic negotiation, and compliant payment arrangements while maintaining thorough documentation in Enova0s systems.

The role requires experience in a high-volume collections environment, strong communication, and problem-solving skills. It offers a remote-friendly schedule with hybrid in-office days and comprehensive benefits