Outbound Collections Representative (Remote)

Enova International; United States; On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) matching

Paid time off and holidays

Sabbatical program

Employee recognition programs

Charitable matching

Job summary

A leading financial technology company is seeking an Outbound Collections Representative to manage delinquent accounts through proactive customer contact. The ideal candidate will manage 150-200 calls daily, negotiate payment arrangements, and resolve customer concerns with professionalism. Candidates should have at least 1 year of experience in debt collections, exhibit strong conflict resolution skills, and be proficient in communication. This fully remote position offers a competitive salary and robust benefits, emphasizing a values-driven workplace.

Qualifications

• Minimum of 1 year of experience in high volume debt collections.
• Proficient in conflict resolution and communication.
• Strong negotiation abilities with genuine customer empathy.
• Self-managed for remote work with strict schedule adherence.
• Quick-thinking and logical problem-solving skills.
• Knowledge of TCPA and related collection laws.

Responsibilities

• Manage high volume of outbound calls efficiently.
• Negotiate and execute payment arrangements.
• Resolve customer concerns related to late payments.
• Communicate effectively regarding overdue payments.
• Maintain accurate customer interaction records.

Skills

Conflict resolution

Communication skills

Negotiation

Active listening

Problem-solving

Time management

Job description

Outbound Collections Representative (Remote)

3 days ago Be among the first 25 applicants

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

About the role

As an Outbound Collections Representative, your core responsibility will be to proactively contact customers with overdue accounts, understand their financial challenges, and collaboratively identify solutions to help them maintain consistent loan payments. This position requires comfort and expertise in navigating and resolving difficult customer situations with professionalism and empathy.

Responsibilities

• Manage high volume of outbound calls (150-200 calls daily) efficiently to address customers with delinquent loan payments.
• Negotiate and execute effective payment arrangements, strictly following Enova's specific call flow to bring overdue accounts current.
• Resolve customer concerns and complex issues related to late payments, maintaining a high level of professionalism and empathy.
• Communicate clearly and effectively with customers, explaining the implications of overdue payments and offering assistance for financial resolution.
• Ensure all customer interactions, payment plans, and relevant information are accurately recorded and maintained in Enova's database.

Requirements

• A minimum of 1 year of experience in a high volume debt collections environment, successfully managing outbound calls and consistently meeting daily call volume targets.
• Exceptional conflict resolution and communication skills, including proven proficiency in active listening and the application of de-escalation techniques during challenging calls.
• Strong negotiation abilities, capable of balancing adherence to company policy with genuine customer empathy to secure successful payment arrangements or settlements.
• Demonstrated high level of self-management for remote work, including superior time management, strict schedule adherence, and the ability to maintain focus, attention to detail, and perform multiple tasks simultaneously.
• Proven ability to think quickly and logically to creatively problem solve and resolve difficult issues effectively under pressure.
• Knowledge of TCPA and other relevant collection laws and regulations.

Compensation

The budgeted hourly rate for this position is $21.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.

Remote & Location Requirements

This role is fully remote but requires candidates to live in IL, UT, IN, IA, MO, WI, or WY.

Benefits

• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a Roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.