Remote Collections Specialist: Drive Cash Flow & Resolution

Avesis Incorporated; Arizona; Hybrid; USD 30,000 - 54,000; Full time

Benefits offered by this job

401(k) match

Tuition assistance

Flexible PTO

Excellent benefits

Job summary

Avēsis is seeking a Collections Specialist to manage a portfolio of delinquent accounts and drive timely resolution of past-due balances. The role combines analytical analysis with proactive outreach to reduce delinquency and improve cash flow.

You will collaborate with Billing, Cash Application, and Account Management teams to resolve discrepancies, identify root causes, and ensure compliant, customer-focused collections activity in a remote environment across national zones.

Qualifications

• Associates Degree in Accounting or equivalent work experience.
• 2–5 years of collections or accounts receivable experience.
• Strong analytical, organization, and problem-solving skills.
• Experience managing account portfolios.
• Experience using AR systems and working with customers.

Responsibilities

• Manage and prioritize a portfolio of delinquent accounts, ensuring timely follow-up and resolution of outstanding balances while maintaining positive customer and client relationships.
• Perform outbound collections activities on accounts with balances aged 30, 60, 90, and 120+ days past due through phone, email, and written correspondence.
• Research and resolve short payments, underpayments, unapplied cash, and other payment discrepancies by analyzing account activity and coordinating corrective actions.
• Identify and investigate root causes of delinquency, including billing inaccuracies, eligibility issues, enrollment discrepancies, payment application errors, and customer disputes.
• Collaborate with Billing, Cash Application, Account Management, and other internal stakeholders to resolve account issues and improve collection outcomes.

Skills

Accounts receivable

Collections

Analytical skills

Customer service

MS Excel

Communication

Education

Associates Degree in Accounting

Tools

AR software

ERP systems

CRM systems

Job description

Avēsis is seeking a Collections Specialist to manage a portfolio of delinquent accounts and drive timely resolution of past-due balances. The role combines analytical analysis with proactive outreach to reduce delinquency and improve cash flow.

You will collaborate with Billing, Cash Application, and Account Management teams to resolve discrepancies, identify root causes, and ensure compliant, customer-focused collections activity in a remote environment across national zones.