Remote Collections Specialist - Insurance & Benefits

Avesis; United States; Remote; USD 30.000 - 50.000; Vollzeit

Benefits dieser Stelle

Competitive compensation package

Excellent medical, dental, and vision

401(k) with company match

Tuition assistance

Zusammenfassung

Avēsis is seeking a Collections Specialist to manage a portfolio of delinquent accounts and reduce past-due balances through proactive outreach and issue resolution. You will analyze root causes, coordinate with Billing and other teams, and ensure accounts progress toward resolution while maintaining client relationships.

The role emphasizes independent judgment, prioritization, and the ability to handle high-volume workloads in a remote environment.

Qualifikationen

• Associates Degree in Accounting or equivalent work experience.
• 2–5 years of collections or accounts receivable experience.
• Strong analytical, organization, and problem-solving skills.
• Experience managing account portfolios.
• Experience using AR systems and working with customers.
• Proficiency using Microsoft Office products, including Excel, Outlook, Teams, and SharePoint.
• Ability to learn and navigate multiple systems and databases.
• Remote role requiring reliable internet service (50 Mbps down, 10 Mbps up).

Aufgaben

• Manage and prioritize a portfolio of delinquent accounts, ensuring timely follow-up and resolution of outstanding balances while maintaining positive customer and client relationships.
• Perform outbound collections activities on accounts aged 30, 60, 90, and 120+ days past due through phone, email, and written correspondence.
• Research and resolve short payments, underpayments, unapplied cash, and other payment discrepancies by analyzing account activity and coordinating corrective actions.
• Identify and investigate root causes of delinquency, including billing inaccuracies, eligibility issues, enrollment discrepancies, payment application errors, and customer disputes.
• Collaborate with Billing, Cash Application, Account Management, and other internal stakeholders to resolve account issues and improve collection outcomes.
• Manage and track payment disputes from initial identification through resolution, ensuring proper documentation and timely follow-up.
• Escalate complex collection issues, high-risk accounts, and unresolved disputes to management as appropriate.

Kenntnisse

Accounts receivable

Analytical

Customer interactions

Microsoft Office

Time management

Ausbildung

Associates Degree in Accounting

Tools

AR systems

Excel

Outlook

Teams

SharePoint

Jobbeschreibung

Avēsis is seeking a Collections Specialist to manage a portfolio of delinquent accounts and reduce past-due balances through proactive outreach and issue resolution. You will analyze root causes, coordinate with Billing and other teams, and ensure accounts progress toward resolution while maintaining client relationships.

The role emphasizes independent judgment, prioritization, and the ability to handle high-volume workloads in a remote environment.