Remote Collections Specialist (Canada)

MaxMind; United States; Remote; USD 35,000 - 42,000; Full time

Job summary

MaxMind, a fully remote company, seeks a Collections Specialist to manage accounts receivable, drive timely collections, and resolve billing questions. The role emphasizes independent work with strong customer communication and collaboration with accounting and operations teams.

Salary ranges from CAD 50,000 to 60,000, with offers dependent on skills and experience. Applicants must be eligible to work in Canada.

Qualifications

• Excellent communication skills across speaking, typing and writing.
• Ability to think and discuss issues on the fly.
• Natural inclination toward working with customers.
• Comfort with working independently and staying on top of tasks.
• Relevant experience in accounts receivable or collections is helpful.

Responsibilities

• Direct communication with business customers via email, video call, and phone as necessary.
• Independently initiate contact with customers to collect payment on overdue accounts.
• Collaborate with accounting and operations teams to resolve blockers delaying payment.
• Research and update customer contacts to replace nonresponsive ones.
• Monitor customer PO schedules to ensure timely payments and submission of invoices.

Skills

Clear communication

Independent worker

Customer focus

Organized

Job description

MaxMind, a fully remote company, seeks a Collections Specialist to manage accounts receivable, drive timely collections, and resolve billing questions. The role emphasizes independent work with strong customer communication and collaboration with accounting and operations teams.

Salary ranges from CAD 50,000 to 60,000, with offers dependent on skills and experience. Applicants must be eligible to work in Canada.