Collections Specialist

MaxMind; United States; Remote; USD 35,000 - 42,000; Full time

Job summary

MaxMind, a fully remote company, seeks a Collections Specialist to manage accounts receivable, drive timely collections, and resolve billing questions. The role emphasizes independent work with strong customer communication and collaboration with accounting and operations teams.

Salary ranges from CAD 50,000 to 60,000, with offers dependent on skills and experience. Applicants must be eligible to work in Canada.

Qualifications

• Excellent communication skills across speaking, typing and writing.
• Ability to think and discuss issues on the fly.
• Natural inclination toward working with customers.
• Comfort with working independently and staying on top of tasks.
• Relevant experience in accounts receivable or collections is helpful.

Responsibilities

• Direct communication with business customers via email, video call, and phone as necessary.
• Independently initiate contact with customers to collect payment on overdue accounts.
• Collaborate with accounting and operations teams to resolve blockers delaying payment.
• Research and update customer contacts to replace nonresponsive ones.
• Monitor customer PO schedules to ensure timely payments and submission of invoices.

Skills

Clear communication

Independent worker

Customer focus

Organized

Job description

MaxMind (www.maxmind.com) is looking for a talented Collections Specialist to join our team. We help protect thousands of companies worldwide from fraud, screening over four billion online transactions each year, and we provide IP intelligence data to thousands more. In this role, you will play a key part in managing customer accounts receivable, driving timely collections, and partnering with customers to resolve billing and payment related questions.

Position Overview

As a MaxMind Collections Specialist, you will play an integral role in MaxMind’s cash flow management, ensuring proper payment from overdue customers. You’ll be right at the front lines, ensuring that overdue accounts remit payment. You’ll help them work through blockers delaying payment. You will also be answering customer questions, receiving POs, and working with customer invoicing portals to ensure a smooth payment process. This position requires you to approach your work with an inquisitive and independent mindset. There are no scripts to read from here at MaxMind. All of our customers receive authentic, case-by-case analysis from well-trained, well-informed associates.

We welcome candidates to apply from anywhere in Canada. You must be eligible/authorized to work in Canada.

This is a full time remote position.

Our salary range for the Collections Specialist role is $50,000 - $60,000 CAD, with specific offers dependent upon skills and experience. See more about benefits and compensation below.

Responsibilities

You don’t need to know how to do all of the things below when you join, but you should be willing and able to learn how to perform these and a variety of other important tasks. You’ll be trained and supported by others along the way. Our accounting team is a tight-knit group, and we’ll make sure you always have the resources you need to get things done properly.

• Direct communication with our business customers via email, video call, and phone as necessary
• Independently initiate contact with customers to collect payment on overdue accounts
• Collaborate with the rest of your accounting team and our operations team on a case by case basis to resolve customer issues that may be blocking or delaying payment
• Research and find additional customer contacts to replace expired or otherwise nonresponsive contacts
• Monitor and manage customer PO schedules to ensure all POs are received in a timely fashion to avoid delayed payments
• Work with customer invoicing portals to submit MaxMind invoices for payment
• Maintenance and creation of collection-related internal documentation

Minimum Qualifications

You will know you are a strong candidate for this position if you have.

• Excellent communication skills, including the ability to speak, type, and write clearly and professionally
• The ability to think and verbally discuss issues on the fly
• A natural inclination toward working with customers
• The ability to resolve potential conflicts in a professional manner
• A comfort with working independently, tracking and staying on top of a list of tasks

Highly Desired (but not required)

• Previous work in accounting, and especially any collections role
• The ability to read and interpret invoices and contracts
• Experience with AR related tasks
• Experience working with remote coworkers
• Experience with managing and maintaining your own schedule

Working at MaxMind

Our culture is very important to us. We’re friendly, collaborative, and work-focused. We don’t like office politics and unnecessary stress. We like to have productive workdays and don’t like work to chase us when we’re done for the day. We maintain a set of core, overlapping hours, and are understanding about appointments and life events. We care about helping each other succeed.

In a company survey, employees listed having a supportive work culture, good co-workers, involvement in interesting work, autonomy, and feeling trusted, valued, and respected as some of the things they liked most about working here.

MaxMind has a social mission. MaxMind donates over 60% of profits to charities.

MaxMind’s compensation strives to reward getting stuff done, quality of work, and working well with others.

We are a fully remote company, so communication centers around video chat, and direct and group messaging tools.

Benefits

In addition to competitive compensation, our Canadian benefits include medical, dental, vision, life, accidental death and dismemberment, critical Illness, short and long term disability insurance, Employee and Family Assistance Program, and paid parental leave. You also have access to a group Retirement Savings Plan. In lieu of a Canadian RRSP contribution we provide a bonus payout at the end of each year that employees may decide to use toward retirement savings.

Everyone participates in a company performance-based bonus plan. MaxMind offers a $2,000 USD professional development budget and five days for professional development annually.

Diversity and Inclusion

We're committed to diversity and inclusion and are mindful of incorporating them into all aspects of our company.

We encourage and sincerely welcome applications from candidates of color, women, queer candidates, candidates with family caregiving responsibilities, transgender candidates, and from other communities not well represented in the tech world.

See our complete diversity and inclusion statement - https://www.maxmind.com/en/company/working-at-maxmind.

Our Interview Process

One of the first steps in our interviewing process is a homework assignment, and we will ask you for a submission so we can gain insight into your work. The following step of our interview process would be a first round interview with our hiring manager and a member of the Accounts Receivable team. This interview will cover questions specific to the role. Next, there would be a final interview with our COO and HR Manager. That interview would be a more general / behavioral interview. The final step of our hiring process is reference checking.

Being a Successful Candidate (Interest and Fit)

Your application should include a completed response to the “Interest and Fit” section. Please share why you are interested in this position at MaxMind and why you would be a good fit. Communication should be clear and accurate. You are not required to submit a cover letter.

We want to hear from you directly. Please do not use generative AI to write or generate your response to the “Interest and Fit” section. Your response should reflect your own experiences, perspectives, and communication style.

If desired, share any relevant projects or accomplishments so we can learn more about you.