Collections Specialist

LHH; Cincinnati (OH); On-site; USD 26,000 - 30,000; Full time

Job summary

LHH is seeking an experienced Collections Specialist to join its fast-paced accounting and finance team in Cincinnati, OH. This role focuses on high-volume, business-to-business collections, contacting customers to resolve past-due balances and maintain accurate receivable records.

The position is temp-to-hire and requires strong phone communication, negotiation skills, and proficiency with Excel and ERP systems to manage large portfolios and collaborate across departments.

Qualifications

• Experience in collections, customer service, retail, and the service industry is preferred.
• Strong phone communication and negotiation skills.
• Ability to manage a large portfolio of accounts and prioritize collection efforts.
• Strong attention to detail, organization, and follow-through.
• Experience researching payment discrepancies and resolving customer account issues.
• Proficiency with Microsoft Excel and accounting/ERP systems.
• Ability to work effectively in a fast-paced, deadline-driven environment.

Responsibilities

• Manage a high-volume portfolio of business-to-business customer accounts.
• Contact customers by phone and email regarding past-due invoices and outstanding balances.
• Make a high volume of outbound collection calls while maintaining professional customer relationships.
• Research account discrepancies, short payments, unapplied cash, and billing-related questions.
• Work with customers to establish payment commitments and follow up on outstanding items.
• Monitor aging reports and prioritize accounts based on delinquency and balance.
• Document collection activity, customer correspondence, and payment commitments within the system.
• Partner with Accounts Receivable, Billing, Sales, and other internal departments to resolve account issues.
• Escalate significantly delinquent or disputed accounts when appropriate.
• Assist with account reconciliations and ensure customer balances are accurate.
• Maintain consistent follow-up to improve collections and reduce aging balances.
• Provide excellent customer service while maintaining a strong focus on timely payment.

Skills

Phone communication

Negotiation

Tools

Microsoft Excel

Accounting/ERP systems

Job description

We are seeking an experienced Collections Specialist to join a fast-paced accounting and finance team. This position will focus on high-volume, business-to-business collections, working directly with customers to resolve outstanding balances, address account issues, and maintain accurate receivable records. This position is temp to hire and will pay between $19 and $22/hr.

Job Duties

• Manage a high-volume portfolio of business-to-business customer accounts.
• Contact customers by phone and email regarding past-due invoices and outstanding balances.
• Make a high volume of outbound collection calls while maintaining professional customer relationships.
• Research account discrepancies, short payments, unapplied cash, and billing-related questions.
• Work with customers to establish payment commitments and follow up on outstanding items.
• Monitor aging reports and prioritize accounts based on delinquency and balance.
• Document collection activity, customer correspondence, and payment commitments within the system.
• Partner with Accounts Receivable, Billing, Sales, and other internal departments to resolve account issues.
• Escalate significantly delinquent or disputed accounts when appropriate.
• Assist with account reconciliations and ensure customer balances are accurate.
• Maintain consistent follow-up to improve collections and reduce aging balances.
• Provide excellent customer service while maintaining a strong focus on timely payment.

Requirements

• Previous experience in collections, customer service, retail, and the service industry is preferred.
• Strong phone communication and negotiation skills.
• Ability to manage a large portfolio of accounts and prioritize collection efforts.
• Strong attention to detail, organization, and follow-through.
• Experience researching payment discrepancies and resolving customer account issues.
• Proficiency with Microsoft Excel and accounting/ERP systems.
• Ability to work effectively in a fast-paced, deadline-driven environment.