Remote Collections Specialist

Allegion; Butlerville (IN); À distance; USD 47 000 - 62 000; Plein temps

Avantages offerts par ce poste

Health, dental and vision insurance

Competitive Paid Time Off

401K with company match

Health Savings Accounts

Flexible Spending Accounts

Disability Insurance

Life Insurance

Tuition Reimbursement

Wellness program

Employee discounts

Résumé du poste

Allegion is seeking a Collections Administrator to manage the collection processes, ensuring timely resolution of outstanding payments and maintaining accurate customer account information. This role handles returned mail, updates contact data, and escalates overdue accounts as needed.

The position supports SOX-compliant processes, collaborates with credit, cash application, and logistics teams, and offers a remote-friendly schedule with occasional on-site visits. A 40-hour week is typical.

Qualifications

• Experience in collections, credit adjustments, dispute management or related fields in a manufacturing or distribution environment.

Responsabilités

• Review and action incoming correspondence related to collections and customer accounts.
• Process returned mail and update customer account information, including email addresses.
• Maintain and update account blocks in ERP with SOX-compliant documentation.
• Review overdue accounts flagged for escalation to third-party collection agencies.
• Prepare legal letters to customers prior to escalation to collection agency.
• Examine customer records to ensure non-payment status before escalation.
• Upload account records into 3rd party agency portal for placement.
• Communicate status of lien requests to subcontractors, vendors and stakeholders.
• Provide Notary Public services as needed.
• Collaborate with internal departments to resolve deduction issues and improve collection processes.
• Communicate effectively with internal and external customers to resolve disputes and facilitate payments.
• Support management with reporting and project management related to collections.
• Work independently in a remote environment while achieving performance goals.

Connaissances

Organizational skills

Time management

Communication abilities

Excel proficiency

Formation

Bachelor’s degree in accounting, business, or related field

Description du poste

Allegion is seeking a Collections Administrator to manage the collection processes, ensuring timely resolution of outstanding payments and maintaining accurate customer account information. This role handles returned mail, updates contact data, and escalates overdue accounts as needed.

The position supports SOX-compliant processes, collaborates with credit, cash application, and logistics teams, and offers a remote-friendly schedule with occasional on-site visits. A 40-hour week is typical.