Collections Administrator

Allegion; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Allegion is seeking a Collections Administrator in the United States to manage collection processes, resolve outstanding payments, and maintain accurate customer records. The role involves handling correspondence, updating records, and escalating overdue accounts as needed to support cash flow.

Remote work is offered with occasional on-site visits. The candidate will follow SOX guidelines, coordinate with finance, and verify payment status before lien-related actions, requiring strong attention

Responsibilities

• Review and action incoming correspondence related to collections and customer accounts.
• Process returned mail and update customer account information, including email addresses.
• Maintain and update account blocks in ERP with proper documentation in accordance of SOX guidelines to ensure accurate tracking of account statuses.
• Review overdue accounts flagged for escalation to third-party collection agencies to ensure adherence to Allegion credit policy
• Prepare legal letters (notice of default) to customers prior to escalation to collection agency
• Examine customer records to ensure non-payment status before account escalation
• Upload account records into 3rd party agency portal for placement
• Examine customer accounts on case-by-case basis to ensure projects have been completed and paid for before signing lien waivers in accordance with company policies.
• Communicate status of lien

Job description

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

Collections Administrator-US Remot e

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.

While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion.

Job Summary:

The Collections Administrator is responsible for managing the collection processes, ensuring timely resolution of outstanding payments, and maintaining accurate customer account information. This role involves handling various administrative tasks related to collections, such as processing returned mail, updating customer information, and escalating overdue accounts to third-party collection agencies. The Collections Administrator plays a crucial role in maintaining the financial health of the organization by ensuring efficient and effective collection activities.

What You Will Do:

• Review and action incoming correspondence related to collections and customer accounts.

• Process returned mail and update customer account information, including email addresses.

• Maintain and update account blocks in ERP with proper documentation in accordance of SOX guidelines to ensure accurate tracking of account statuses.

• Review overdue accounts flagged for escalation to third-party collection agencies to ensure adherence to Allegion credit policy

• Prepare legal letters (notice of default) to customers prior to escalation to collection agency

• Examine customer records to ensure non-payment status before account escalation

• Upload account records into 3rd party agency portal for placement

• Examine customer accounts on case-by-case basis to ensure projects have been completed and paid for before signing lien waivers in accordance with company policies.

• Communicate status of lien