Office Admin/Staff Part Time or Full Time

Allegion; Indianapolis (IN); Teletrabalho; USD 47 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, dental and vision insurance

401K with company match

Paid time off

HSA and FSA options

Life insurance

Tuition reimbursement

Wellness program

Employee discounts

Resumo da oferta

Allegion is seeking a Collections Administrator – US Remote to manage collection processes, keep customer accounts accurate, and resolve overdue payments. The role involves processing returned mail, updating records, and escalating delinquencies per policy.

This remote position offers flexibility with occasional on-site visits, a strong emphasis on compliance, collaboration with multiple departments, and opportunities to support notary services and lien-related activities.

Qualificações

• 1-3 years’ experience in collections, credit adjustments, dispute management, or related fields.
• Proficiency in spreadsheets, particularly Excel.
• Spanish or French language skills are a plus.

Responsabilidades

• Review and action incoming correspondence related to collections and customer accounts.
• Process returned mail and update customer account information, including email addresses.
• Maintain and update account blocks in ERP with proper SOX documentation to track statuses.
• Review overdue accounts flagged for escalation to third-party collection agencies per policy.
• Prepare legal letters (notice of default) prior to escalation to collection agency.
• Examine customer records to confirm non-payment status before escalation.
• Upload account records into 3rd party agency portal for placement.
• Discuss lien requests with subcontractors, vendors and stakeholders; sign lien waivers when appropriate.
• Provide Notary Public services as needed.
• Collaborate with internal teams to resolve deduction issues and improve processes.
• Communicate effectively with customers to resolve disputes and facilitate payments.
• Support management with reporting and project management related to collections.
• Work independently in a remote environment while achieving performance goals.

Conhecimentos

Excel

Formação académica

Bachelor's degree beneficial

Descrição da oferta de emprego

Collections Administrator – US Remote

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion.

Job Summary

The Collections Administrator is responsible for managing the collection processes, ensuring timely resolution of outstanding payments, and maintaining accurate customer account information. This role involves handling various administrative tasks related to collections, such as processing returned mail, updating customer information, and escalating overdue accounts to third‑party collection agencies. The Collections Administrator plays a crucial role in maintaining the financial health of the organization by ensuring efficient and effective collection activities.

What You Will Do

• Review and action incoming correspondence related to collections and customer accounts.
• Process returned mail and update customer account information, including email addresses.
• Maintain and update account blocks in ERP with proper documentation in accordance of SOX guidelines to ensure accurate tracking of account statuses.
• Review overdue accounts flagged for escalation to third-party collection agencies to ensure adherence to Allegion credit policy
• Prepare legal letters (notice of default) to customers prior to escalation to collection agency
• Examine customer records to ensure non-payment status before account escalation
• Upload account records into 3rd party agency portal for placement
• Examine customer accounts on case‑by‑case basis to ensure projects have been completed and paid for before signing lien waivers in accordance with company policies.
• Communicate status of lien requests to subcontractors, vendors and stakeholders
• Provide Notary Public services as needed
• Collaborate with internal departments (customer service, sales, credit, cash application, logistics) to resolve deduction issues and improve collection processes.
• Communicate effectively with internal and external customers to resolve disputes and facilitate payments.
• Support management with reporting, engagement activities, and project management related to collections.
• Work independently in a remote environment while achieving performance goals.

What You Need to Succeed

Experience

1- 3 years’ experience in collections, credit adjustments, dispute management, or related fields in a manufacturing or distribution environment with heavy transactional volume beneficial but not required.

Education

A Bachelor’s degree in accounting, business, or a related field is beneficial but not required.

Language Skills

Proficiency in Spanish or French is a plus.

Skills

Strong organizational and time management skills, excellent communication abilities, and proficiency in spreadsheets, particularly Excel.

Personal Attributes

Detail-oriented and organized to handle a high-volume workload. Self-starter who takes initiative and ownership of assigned duties. Motivated to drive results, adaptive to change, and a dependable team member.

Work Conditions

40-hour work week with potential for overtime. No travel required.

Why Work for Us?

Allegion is a great place to grow your career if: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.

You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.

You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

You want to work for an award‑winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths‑based development, and unlocking human potential.

What You’ll Get from Us

• Health, dental and vision insurance coverage, helping you “be safe, be healthy”
• Competitive Paid Time Off
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
• Health Savings Accounts – Tax‑advantaged savings account used for healthcare expenses
• Flexible Spending Accounts – Tax‑advantaged spending accounts for healthcare and/or dependent daycare expenses
• Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
• Life Insurance – Term life coverage with the option to purchase supplemental coverage
• Tuition Reimbursement
• Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can “serve others, not yourself”
• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

Compensation

This range is provided by Allegion. Your actual pay will be based on your skills and experience. The expected Base Salary Range: $46,500 to $62,000. The actual compensation will be determined based on experience and other factors permitted by law.

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

Allegion is an equal opportunity and affirmative action employer