Remote Collections Lead - Billing & Payments

remote work; United States; Remoto; USD 55.000 - 85.000; Tempo integral

Resumo da vaga

Clipboard Health operates a remote-first app-based marketplace that connects healthcare professionals with workplaces. The Collections Account Manager will manage billing processes for large, complex customers, resolve billing issues, and maintain accurate invoicing and financial relationships.

You will handle a portfolio of accounts, perform high-volume outbound calls to address past-due balances, and engage in negotiations that balance risk and growth.

Qualificações

• Experience in collections, accounts receivable, or billing roles.
• Strong communication and negotiation skills for outbound calls.
• Ability to manage multiple accounts and resolve billing issues efficiently.
• Comfort with data and process improvements for billing operations.
• Customer-facing experience and ability to build stakeholder relationships.
• Adaptability to a fast-paced, evolving environment.

Responsabilidades

• Manage a portfolio of accounts and address billing concerns to ensure timely payments.
• Conduct high volumes of outbound calls about past due balances to resolve them.
• Navigate negotiations balancing risk mitigation with growth potential.
• Resolve invoice disputes and manage customer payments and remittances.
• Build trust with providers and healthcare executives through financial acumen.
• Collaborate with internal teams to improve billing systems and processes.

Descrição da vaga

Clipboard Health operates a remote-first app-based marketplace that connects healthcare professionals with workplaces. The Collections Account Manager will manage billing processes for large, complex customers, resolve billing issues, and maintain accurate invoicing and financial relationships.

You will handle a portfolio of accounts, perform high-volume outbound calls to address past-due balances, and engage in negotiations that balance risk and growth.