Collections Account Manager

Clipboard Health; United States; Remote; USD 55.000 - 85.000; Vollzeit

Zusammenfassung

Clipboard Health operates a remote-first app-based marketplace that connects healthcare professionals with workplaces. The Collections Account Manager will manage billing processes for large, complex customers, resolve billing issues, and maintain accurate invoicing and financial relationships.

You will handle a portfolio of accounts, perform high-volume outbound calls to address past-due balances, and engage in negotiations that balance risk and growth.

Qualifikationen

• Experience in collections, accounts receivable, or billing roles.
• Strong communication and negotiation skills for outbound calls.
• Ability to manage multiple accounts and resolve billing issues efficiently.
• Comfort with data and process improvements for billing operations.
• Customer-facing experience and ability to build stakeholder relationships.
• Adaptability to a fast-paced, evolving environment.

Aufgaben

• Manage a portfolio of accounts and address billing concerns to ensure timely payments.
• Conduct high volumes of outbound calls about past due balances to resolve them.
• Navigate negotiations balancing risk mitigation with growth potential.
• Resolve invoice disputes and manage customer payments and remittances.
• Build trust with providers and healthcare executives through financial acumen.
• Collaborate with internal teams to improve billing systems and processes.

Jobbeschreibung

About the role

Clipboard Health operates a remote-first app based marketplace that connects healthcare professionals with workplaces. The Collections Account Manager will manage billing processes for large, complex customers, resolve billing issues, and maintain accurate invoicing and financial relationships.

What you'll do

• Manage a portfolio of accounts and address billing concerns to ensure timely payments
• Conduct high volumes of outbound calls about past due balances to resolve them
• Navigate negotiations balancing risk mitigation with growth potential
• Resolve invoice disputes and manage customer payments and remittances
• Build trust with providers and healthcare executives through financial acumen
• Collaborate with internal teams to improve billing systems and processes

What they're looking for

• Experience in collections, accounts receivable or billing related roles
• Strong communication and negotiation skills for outbound calls
• Ability to manage multiple accounts and resolve billing issues efficiently
• Comfort with data and process improvements for billing operations
• Customer facing experience and ability to build stakeholder relationships
• Adaptability to a fast paced, evolving environment

For applicants in Nigeria

• The listing states remote work and eligibility but notes overlap with PST time zone; confirm timezone expectations before interviewing
• The listing does not specify a Nigeria specific payroll currency or pay range
• The listing does not specify visa or work-authorization requirements for Nigeria; confirm during interview