AR Collections Specialist – Healthcare SaaS

CompuGroup Medical, Inc.; Richardson (TX); Hybrid; USD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision

401k with employer matching

Personal Time Off

Zusammenfassung

CompuGroup Medical is seeking a Collections Specialist to manage outbound collections across a defined client base. This is a phone-first role focusing on persistence, professionalism, and preserving client relationships while securing payments.

You will handle a portfolio, document activities in our systems, and escalate high-risk accounts with clear next steps. Collaboration with internal teams is essential and prior ERP/billing system experience is preferred.

Qualifikationen

• At least 3 years of B2B collections experience by phone.
• Track record of hitting collection targets while maintaining client relationships.
• Strong negotiation skills and ability to discuss finance with clients.
• Excellent documentation and follow-through on commitments.
• Working proficiency in Excel (sorting, filtering, aging reports).
• Experience with ERP or billing systems and logging in CRM.
• Experience in healthcare, SaaS, or technology services preferred.
• Familiarity resolving disputes involving contracts, POs, or service credits preferred.

Aufgaben

• Make 25+ outbound collection calls daily to existing clients with past due balances.
• Work aging reports daily, prioritizing by balance size and days past due.
• Secure firm payment commitments and follow up until payment is received.
• Identify reasons for unpaid invoices and route disputes to the right internal team.
• Document every contact, commitment, and outcome in our systems.
• Send follow-up emails, statements, and payment reminders.
• Escalate high-risk accounts with a recommended next step.
• Meet monthly targets for call volume, dollars collected, and aged receivables reduction.

Kenntnisse

B2B collections

Negotiation

Excel

CRM

ERP/billing

Healthcare SaaS

Tools

CRM

ERP systems

Jobbeschreibung

CompuGroup Medical is seeking a Collections Specialist to manage outbound collections across a defined client base. This is a phone-first role focusing on persistence, professionalism, and preserving client relationships while securing payments.

You will handle a portfolio, document activities in our systems, and escalate high-risk accounts with clear next steps. Collaboration with internal teams is essential and prior ERP/billing system experience is preferred.