Remote Collections Advisor — Offshore Ops & Analytics

Cardinal Health; Santa Fe (NM); Remote; USD 69,000 - 98,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

Health savings account (HSA)

FSAs

Short- and long-term disability

Parental leave

Wellness programs

Job summary

Cardinal Health is seeking a full-time Collections professional for country-wide remote work. The role focuses on managing accounts receivable collections, developing payment plans, and building relationships with customers and internal partners.

Responsibilities include coordinating with offshore teams, handling escalations, and ensuring quality across processes. Anticipated salary range is $68,500 to $97,700 with a comprehensive benefits package.

Qualifications

• Bachelor's degree in related field, or equivalent work experience, preferred
• 3-5 years business experience including collections, finance or customer service, preferred
• Experience using Microsoft Office Suite, including Excel, Word, and PowerPoint

Responsibilities

• Interact regularly with offshore teams to support collection activities by ensuring customers have the necessary information to expedite payments to Cardinal Health.
• Respond to inbound requests from offshore teams in a timely and professional manner.
• Respond to concerns raised by Cardinal stakeholders in a timely and professional manner.
• Initiate, execute, and track appropriate escalation procedures.
• Identify issues and determine root causes in collaboration with internal and external stakeholders when offshore operations do not meet Cardinal Health business expectations or requirements.
• Monitor the progress of offshore-implemented solutions to ensure root causes are resolved.
• Conduct regular quality performance audits of the offshore team, including monitoring calls, evaluating performance, and communicating quality issues to offshore leads.
• Prepare training materials and conduct training sessions as needed.
• Assist with onboarding and system access for offshore team members.]

Skills

Excel

Word

PowerPoint

Education

Bachelor's degree or equivalent

Tools

SAP

Business Objects

Job description

Cardinal Health is seeking a full-time Collections professional for country-wide remote work. The role focuses on managing accounts receivable collections, developing payment plans, and building relationships with customers and internal partners.

Responsibilities include coordinating with offshore teams, handling escalations, and ensuring quality across processes. Anticipated salary range is $68,500 to $97,700 with a comprehensive benefits package.