Remote Senior Collections Advisor – Offshore Ops Lead

Cardinal Health; San Juan (PR); A distancia; USD 69.000 - 98.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Descripción de la vacante

Cardinal Health is seeking a remote Collections professional to support offshore teams in accounts receivable collections, dispute resolution, and payment planning. The role emphasizes timely communication with stakeholders and escalation when needed.

Ideal candidates have 3–5 years in collections/finance, familiarity with SAP/Business Objects, and strong Excel/Office skills. This is a country-wide remote position with competitive benefits and salary visibility.

Formación

• 3–5 years in collections, finance, or customer service.
• Bachelor's or equivalent work experience preferred.
• Experience with SAP and reporting tools is a plus.

Responsabilidades

• Interact regularly with offshore teams to support collection activities by ensuring customers have the necessary information to expedite payments to Cardinal Health.
• Respond to inbound requests from offshore teams in a timely and professional manner.
• Respond to concerns raised by Cardinal stakeholders in a timely and professional manner.
• Initiate, execute, and track appropriate escalation procedures.
• Identify issues and determine root causes in collaboration with internal and external stakeholders when offshore operations do not meet Cardinal Health business expectations or requirements.
• Monitor the progress of offshore-implemented solutions to ensure root causes are resolved.
• Conduct regular quality performance audits of the offshore team, including monitoring calls, evaluating performance, and communicating quality issues to offshore leads.
• Prepare training materials and conduct training sessions as needed.
• Assist with onboarding and system access for offshore team members.

Conocimientos

Accounts receivable

Collections

Finance

Customer service

Educación

Bachelor's degree or equivalent

Herramientas

SAP

Business Objects

Microsoft Office Suite

Descripción del empleo

Cardinal Health is seeking a remote Collections professional to support offshore teams in accounts receivable collections, dispute resolution, and payment planning. The role emphasizes timely communication with stakeholders and escalation when needed.

Ideal candidates have 3–5 years in collections/finance, familiarity with SAP/Business Objects, and strong Excel/Office skills. This is a country-wide remote position with competitive benefits and salary visibility.