NICE CXone / Cognigy Conversational AI Developer

United Technology; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

United Technology is seeking an experienced NICE CXone / Cognigy Conversational AI Developer to design, build, and deploy enterprise-grade conversational experiences for a remote role in the USA.

The ideal candidate will have hands-on experience with NICE CXone and Cognigy, including voice bots, virtual agents, IVR flows, APIs, and enterprise integrations. This development-focused position emphasizes implementation over administration.

Qualifications

• 7–12 years of experience in enterprise conversational AI and contact-center projects.
• Hands-on development with NICE CXone and Cognigy platform.
• Experience building voice bots, virtual agents, IVR flows, APIs, and integrations.

Responsibilities

• Design and develop conversational AI solutions using Cognigy.
• Build and implement voice bots, virtual agents, and automated conversational experiences.
• Develop and customize contact-center solutions using NICE CXone.
• Design conversational flows, customer journeys, and interaction workflows.
• Develop and maintain IVR and customer interaction flows.
• Integrate Cognigy conversational solutions with NICE CXone.
• Develop integrations with enterprise applications, APIs, CRM systems, and backend services.
• Implement REST API and web-service integrations supporting conversational experiences.
• Translate business requirements and customer journeys into technical conversational designs.
• Configure and develop routing and interaction logic where required.
• Perform functional, integration, and end-to-end testing of conversational AI solutions.
• Troubleshoot voice bot, conversational flow, API, integration, and contact-center issues.
• Optimize conversational experiences based on testing and production performance.
• Support deployments, releases, and production implementations.
• Collaborate with AI, application, contact-center, infrastructure, and business teams.
• Maintain technical and conversational-flow documentation.

Skills

NICE CXone

Cognigy Platform

Conversational AI Development

Cognigy Conversational FlowDevelopment

Voice Bot / Virtual Agent Development

Contact Center / CCaaS Development

IVR / Customer Interaction Flows

API / REST Integrations

Enterprise Application Integrations

Production Implementation

Troubleshooting & Debugging

Job description

JOB TITLE: NICE CXone / Cognigy Conversational AI Developer

Location: Remote within USA

Openings: 5

Experience: 7--12 Years

Job Summary

We are seeking experienced NICE CXone / Cognigy Conversational AI Developers with strong hands-on experience developing and implementing enterprise conversational AI and contact-center solutions.

The ideal candidate must have practical development experience with NICE CXone and the Cognigy platform, including voice bots, virtual agents, conversational flows, IVR/customer interaction flows, APIs, and enterprise integrations.

This is a development-focused role, not a NICE CXone administration position.

Key Responsibilities

• Design and develop conversational AI solutions using Cognigy.
• Build and implement voice bots, virtual agents, and automated conversational experiences.
• Develop and customize contact-center solutions using NICE CXone.
• Design conversational flows, customer journeys, and interaction workflows.
• Develop and maintain IVR and customer interaction flows.
• Integrate Cognigy conversational solutions with NICE CXone.
• Develop integrations with enterprise applications, APIs, CRM systems, and backend services.
• Implement REST API and web-service integrations supporting conversational experiences.
• Translate business requirements and customer journeys into technical conversational designs.
• Configure and develop routing and interaction logic where required.
• Perform functional, integration, and end-to-end testing of conversational AI solutions.
• Troubleshoot voice bot, conversational flow, API, integration, and contact-center issues.
• Optimize conversational experiences based on testing and production performance.
• Support deployments, releases, and production implementations.
• Collaborate with AI, application, contact-center, infrastructure, and business teams.
• Maintain technical and conversational-flow documentation.

Good to Have

• Experience with enterprise CCaaS and Conversational AI implementations.
• Experience integrating virtual agents with CRM and backend platforms.
• Knowledge of NLU, intent recognition, entity extraction, and conversation design.
• Experience with APIs and cloud-based integrations.
• Experience with large enterprise contact-center transformations.

Must-Have Skills

• NICE CXone
• Cognigy Platform
• Conversational AI Development
• Cognigy Conversational Flow Development
• Voice Bot / Virtual Agent Development
• Contact Center / CCaaS Development
• IVR / Customer Interaction Flows
• API / REST Integrations
• Enterprise Application Integrations
• Contact Center Integrations
• Production Implementation
• Troubleshooting & Debugging