Remote Cognigy & NICE CXone IVR Engineer

Cognizant; Richmond (VA); Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

PTO

401(k) plan

Stock Purchase Plan

Parental Leave

Disability Insurance

Job summary

Cognizant is seeking an IVR Developer to join a cross-functional team focused on building advanced call flows within Cognigy. You will enable OTP/MFA authentication, personalize caller experiences via CRM integration, and support NICE CXone connectivity.

You will work with Cognigy and NICE integration specialists, participate in testing, and help shape microservices-based architecture and reporting for analytics and governance.

Qualifications

• Experience developing IVR/conversational flows (low-level, hands-on) on Cognigy or comparable platforms (Google Dialogflow, Nuance, Amazon Connect, etc.)
• Working knowledge of GraphQL and REST API integration patterns
• Experience in developing Complex self-services in IVR/IVA.
• Experience with authentication flows (OTP/MFA) in a telephony or conversational context
• Familiarity with NICE CXone and CRM data integration for real-time caller/customer context
• Understanding of microservices architecture principles
• Experience with automation testing frameworks for conversational/IVR flows
• Ability to work within enterprise governance frameworks (access management, architecture review processes)

Responsibilities

• Build and configure IVR call flows within Cognigy, including MVP call flows, OTP (one-time passcode) authentication flows, and self-service journeys
• Translate caller journey designs and low-level application architecture into functioning conversational flows
• Implement and configure OTP/MFA (multi-factor authentication) within call flow logic
• Integrate call flows with CRM data systems for personalized/contextual caller experiences
• Support integration with NICE (contact center platform) in coordination with the technical consultant and designer
• Participate in automation testing of call flows to ensure quality and reliability before release
• Collaborate with lead developers on microservices-based application architecture and GraphQL/CCN implementations
• Support Data Lake integration for reporting and analytics purposes
• Work within defined Cognigy environment architecture, governance, risk, and compliance (GRC) standards, including access controls and Architecture Review Board (ARB) processes
• Contribute to out-of-the-box and custom reporting requirements as needed

Skills

Cognigy IVR

GraphQL REST

OTP MFA

NICE CXone

CRM integration

Microservices

Automation tests

GRC access

Tools

Cognigy

NICE CXone

Job description

Cognizant is seeking an IVR Developer to join a cross-functional team focused on building advanced call flows within Cognigy. You will enable OTP/MFA authentication, personalize caller experiences via CRM integration, and support NICE CXone connectivity.

You will work with Cognigy and NICE integration specialists, participate in testing, and help shape microservices-based architecture and reporting for analytics and governance.