Remote Cloud Services Technical Account Manager

Host Papa Inc; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Work from anywhere

Competitive salary

Career advancement opportunities

Flexible work arrangements

Job summary

HostPapa is seeking a Technical Account Manager to support CloudBlue clients globally. You will maintain and enhance customer environments, coordinate platform maintenance, and provide proactive technical guidance with a customer-first mindset.

You will work with internal teams across support, sales, R&D and professional services to deliver consistent, high-quality service, manage escalations, and drive improvements. This role is remote and offers growth opportunities.

Qualifications

• 8+ years in customer-facing roles (e.g., Technical Account Manager, Service Delivery Manager)
• Fluent in English; Spanish is a plus
• Experience with service providers or cloud resellers, supporting enterprise clients in B2B
• Proven stakeholder management skills and ability to build trust at all levels
• Responsiveness and customer-first mindset with hands-on mentality
• Strong organizational ability to manage competing demands and priorities
• Excellent communication, presentation, and relationship-building with global partners and internal teams
• Analytical mindset to resolve technical and project management challenges
• Willingness to be on-call for high-severity customer issues
• ITIL Foundation certification a plus (V4 preferred)
• Strategic thinker with customer focus

Responsibilities

• Take ownership of customer service delivery across platform, professional, managed, and support services
• Ensure high-quality service levels through monitoring, performance targets, and contracts SLAs
• Oversee incident, problem, and change management processes with root-cause analysis
• Manage escalations and customer expectations with transparency and timely updates
• Define and refine ITIL-based practices to improve service efficiency
• Collaborate with internal teams to deliver a Customer First strategy
• Represent the brand with customers at a senior level and provide consultative advice
• Act as a trusted technical advisor for customer environments
• Guide customers through upgrades, new releases, and best-practice deployments
• Conduct quarterly or consultative reviews to identify trends and improvements
• Maintain product knowledge and support documentation for effective solutions
• Support team development through training objectives and process best practices
• Support other tasks or projects as assigned

Skills

Stakeholder management

Customer-focused mindset

Communication skills

Analytical mindset

On-call readiness

Job description

HostPapa is seeking a Technical Account Manager to support CloudBlue clients globally. You will maintain and enhance customer environments, coordinate platform maintenance, and provide proactive technical guidance with a customer-first mindset.

You will work with internal teams across support, sales, R&D and professional services to deliver consistent, high-quality service, manage escalations, and drive improvements. This role is remote and offers growth opportunities.