Remote Cloud Operations Director for SaaS Reliability

Devopsroles

Bozeman (MT)

Hybrid

USD 180,000 - 250,000

Full time

14 days+

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Benefits offered by this job

Tuition reimbursement

Lifestyle reimbursements

Flexible PTO

Mindfulness initiatives

Job summary

Foundant is a remote-first software company delivering mission-critical cloud platforms for foundations and nonprofits. This leadership role directs cloud operations across multiple SaaS products, ensuring availability, performance, and reliability for clients worldwide.

You will lead incident response and RCAs, drive cost optimization across regions, and mentor a team of system administrators and SREs, while collaborating with Development, Security, and Support to maintain operational readiness

Qualifications

10+ years of progressive experience in cloud operations or infrastructure leadership, including 5+ years in a director-level role.
Deep, hands-on expertise operating and troubleshooting multi-cloud environments (AWS and Azure).
Experience managing availability and performance for SaaS products across multiple geographic regions with data residency/compliance knowledge (US, Canada, EU, UK, Australia).
Experience leading availability incident management and root cause analysis for production environments.
Experience overseeing configuration and change management across IaC/CI-CD and traditional release environments.
Experience managing cloud hosting costs at scale, including forecasting and optimization.
Experience building, managing, and developing teams of system administrators and/or Site Reliability Engineers.
Bachelor's degree in Computer Science, Information Systems, or a related field preferred.
Must be legally eligible to work in the United States.

Responsibilities

Own end-to-end cloud operations across Foundant's SaaS products, ensuring availability, performance, and reliability.
Lead availability incident management for production environments - driving triage and RCAs, and presenting readouts to stakeholders.
Oversee configuration and change management across environments ranging from automated CI/CD to traditional release processes.
Manage infrastructure hosting costs across multi-region footprint (US, Canada, EU, Australia, UK).
Build and lead a small team of system administrators and SREs.
Partner with Development, Technical Security, and Support to maintain readiness and clear handoffs.
Establish and continuously improve monitoring, alerting, and performance management practices.
Other duties as assigned.