Remote Cloud & Infrastructure Leader – Senior Manager

Ladders; United States; Remote; USD 132,000 - 252,000; Full time

Benefits offered by this job

Parental leave

Flexible work schedules

Career development and recognition

Educational assistance

Child and adult backup care

Job summary

Ladders seeks a Senior Manager Infrastructure Support to lead a cloud-centric, high-availability environment in the Aerospace & Defense space. You will manage a team of Cloud System Administrators, drive project planning and deployments, and ensure service continuity while coordinating cross-functional initiatives.

The role requires strong leadership, stakeholder collaboration, and a focus on compliant, timely delivery in a fast-paced production setting.

Qualifications

• Bachelor's degree in MIS, Computer Science, Technology, Engineering, Mathematics (STEM), or a related field with 10 years of experience, or 14 years of relevant experience in lieu of a degree.
• Proven experience managing technical teams and projects in fast-paced, production environments.
• Experience with ticketing, change management, or service management systems, such as ServiceNow.
• Strong documentation skills and ability to analyze complex issues to coordinate resolutions.
• Experience collaborating across remote teams and effectively translating business needs into solutions.

Responsibilities

• Lead and develop a team of Cloud System Administrators to improve engagement and performance.
• Oversee project planning and execution for cloud system projects and deployments.
• Coordinate cross-functional project activities to align with business goals.
• Manage compliance-driven programs to ensure timely submissions and approvals.
• Direct daily operations of cloud systems, ensuring service continuity and effective troubleshooting.

Skills

Team leadership

Project execution

Compliance coordination

Cloud systems administration

Cross-functional collaboration

ServiceNow

Education

Bachelor's degree in MIS/CS/STEM

Tools

ServiceNow

Job description

Ladders seeks a Senior Manager Infrastructure Support to lead a cloud-centric, high-availability environment in the Aerospace & Defense space. You will manage a team of Cloud System Administrators, drive project planning and deployments, and ensure service continuity while coordinating cross-functional initiatives.

The role requires strong leadership, stakeholder collaboration, and a focus on compliant, timely delivery in a fast-paced production setting.