Remote Cloud Engineer II - Storage & Virtualization

Tierpoint LLC; Town and Country (MO); On-site; USD 82,000 - 123,000; Full time

Job summary

TierPoint LLC is seeking a Cloud Engineer II to support, maintain, and optimize cloud infrastructure with a focus on storage and virtualization technologies. This intermediate role emphasizes daily operational services, documentation, and collaboration with clients and teams.

The ideal candidate has at least 3 years in IT infrastructure administration, strong troubleshooting skills, and experience with PowerShell or similar automation tools.

Qualifications

• 3 years of experience in an IT infrastructure administration role.
• Knowledge of storage technologies (iSCSI, Fibre Channel, CIFS/NFS).
• Understanding of virtualization platforms.
• PowerShell or other automation tooling.
• HA and DR concepts understanding.
• Excellent written and verbal communication.
• Strong documentation skills.

Responsibilities

• Support, manage, maintain, and monitor cloud infrastructure to ensure optimal performance, availability, and security.
• Troubleshoot storage and virtualization technologies at an intermediate to advanced level.
• Perform storage array maintenance tasks such as adding and expanding LUNs, hardware troubleshooting, snapshot scheduling, creating NAS file shares, and managing replication.
• Perform life cycle tasks such as array upgrades, deprovision, builds and QA.
• Provide high-quality customer service aligned with TierPoint Core Values.
• Respond to storage-related alerts, escalations and major incidents in a timely manner.
• Create and maintain technical documentation.
• Collaborate with peer teams to resolve complex issues and ensure service continuity.
• Manage the ticket queue and provide timely and informative updates.
• Partner with clients to come up with strategic solutions to recurring problems.
• Contribute to on-call rotation.
• Other duties as assigned.

Skills

IT troubleshooting

Client management

Documentation

On-call readiness

Communication

Team collaboration

Tools

PowerShell

Job description

TierPoint LLC is seeking a Cloud Engineer II to support, maintain, and optimize cloud infrastructure with a focus on storage and virtualization technologies. This intermediate role emphasizes daily operational services, documentation, and collaboration with clients and teams.

The ideal candidate has at least 3 years in IT infrastructure administration, strong troubleshooting skills, and experience with PowerShell or similar automation tools.