Remote Amazon Connect Solutions Architect for Cloud CX

Globenet Consulting Corp; Bellevue (WA); Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Training & development

Job summary

A leading cloud solutions firm is seeking a Solutions Architect – Amazon Connect to design and implement scalable contact center solutions. Ideal candidates will have extensive experience with Amazon Connect and its integrations. The role involves collaborating with technical and business teams to create efficient, secure architectures supporting a variety of customer engagement strategies. This is a remote position with opportunities for professional growth in a dynamic environment.

Qualifications

• 5+ years of experience in solutions architecture or contact center technologies.
• Hands-on experience implementing Amazon Connect in production environments.
• Strong understanding of IVR, call routing, and agent workflows.

Responsibilities

• Architect and implement Amazon Connect–based contact center solutions.
• Design contact flows, IVR, routing, queues, and agent experiences.
• Deliver POCs, pilots, and full-scale deployments.

Skills

Amazon Connect implementation

Solutions architecture

IVR design

Cloud platform integration

AWS serverless services

Stakeholder engagement

Tools

AWS Lambda

Salesforce

ServiceNow

Zendesk

Job description

A leading cloud solutions firm is seeking a Solutions Architect – Amazon Connect to design and implement scalable contact center solutions. Ideal candidates will have extensive experience with Amazon Connect and its integrations. The role involves collaborating with technical and business teams to create efficient, secure architectures supporting a variety of customer engagement strategies. This is a remote position with opportunities for professional growth in a dynamic environment.