AWS Contact Center Architect: Connect, CRM & Voice Design

Compunnel, Inc.; Los Angeles (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

A technology solutions provider in Los Angeles is seeking an experienced AWS Contact Center Engineer to lead the design and integration of cloud-based contact center solutions. The ideal candidate will have 7+ years of experience with AWS Connect, CRM integrations, and voice network architecture. This role involves configuring systems to meet business needs and collaborating with teams for seamless integration.

Qualifications

• Minimum 7 years of experience in contact center engineering or system integration.
• Hands-on experience with AWS Connect and CRM integrations.
• Strong understanding of PSTN, SIP, and contact center voice architecture.

Responsibilities

• Design and implement contact center solutions using AWS Connect.
• Integrate AWS Connect with CRM platforms like Salesforce or Zendesk.
• Configure and customize contact center systems to meet business requirements.
• Architect and troubleshoot voice network components including PSTN and SIP.
• Collaborate with cross-functional teams for seamless system integration.

Skills

AWS Connect

CRM Integrations

Voice Network Architecture

Automation

Scalability

Job description

A technology solutions provider in Los Angeles is seeking an experienced AWS Contact Center Engineer to lead the design and integration of cloud-based contact center solutions. The ideal candidate will have 7+ years of experience with AWS Connect, CRM integrations, and voice network architecture. This role involves configuring systems to meet business needs and collaborating with teams for seamless integration.